Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
March 25, 2020
We first expand on three core recommendations reflecting on the broader policy environment and highlighting some of the central issues in relation to rights and needs of citizens and consumers in a data-driven society.
June 4, 2019
We strongly support the development of an AI Ethics Framework in Australia in combination with strengthening laws and regulation to protect consumers.
October 2, 2018
Consumer data is a central research priority for CPRC due to the rapidly growing online marketplace, early adoption of digital technology by Australians, and the emerging benefits and risks to consumers of big data amalgamation.
May 20, 2022
Australia urgently needs an inclusive strategy for AI and Automated Decision-Making (ADM) that considers the interests of all citizens. The Consumer Policy Research Centre (CPRC) suggests establishing a consumer-centric framework for innovation, resolving policy issues related to data protection, integrating cost-benefit analysis, enforcing a 'duty of care' for consumer data, overseeing emerging technologies, and providing clear consumer redress pathways to enhance consumer protection in the AI and ADM landscape.
July 27, 2023
As AI and new technologies quickly evolve, the Federal Government should focus on creating a legal and regulatory framework that ensures that when businesses use new technologies, including AI, that consumers are kept informed, treated fairly and not subject to unsafe practices. The Federal Government must fast-track reforms for consumers in the digital economy to ensure Australians are protected from current and future harms. Failure to strengthen consumer protections will mean businesses will be able to implement AI tools that make predictions that leave people worse-off, aggregate data that leads to exclusion or expose people’s vulnerabilities for commercial gain.