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Our submissions

Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.

November 28, 2023

Treasury: CRIS – Protecting consumers from unfair trade practices

An economy-wide prohibition on unfair trade practices is a vital addition to Australia’s consumer laws. There are a range of practices that cause consumer harm, and are detrimental to the competitive process, that are not currently unlawful. These practices have become more prevalent with the widespread uptake of online commerce, while also existing in the offline world.

December 20, 2023

Briefing note: Creating a fair, safe and sustainable tomorrow

Briefing note: Creating a fair, safe and sustainable tomorrow. This briefing note reflects on some of the major issues that were discussed at the Congress relating to, consumers and the digital economy, consumers and sustainability, cost of living and its impact on food and product safety

July 30, 2021

Right to repair submission

CPRC’s submission on the Productivity Commissions draft Right to Repair report supports the proposed recommendations. However, we consider the recommendations in current form are piecemeal and lack a relevant underpinning economic framework necessary to develop a holistic regime to tackle the range of overlapping issues.

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September 9, 2021

Submission to Home Affairs – Strengthening Australia’s Cyber Security Regulations and Incentives

CPRC’s research continually confirms that consumers are overwhelmed with the explosion of data driven products and services. Information asymmetries, lack of accessible remedies and inadequate consumer protection frameworks, mean that while the choice of digital products and services has increased, frameworks to protect consumers in this booming digital environment have not adequately kept pace.

September 20, 2021

Submission to The Treasury – Strengthening protections against unfair contract terms

The Consumer Policy Research Centre (CPRC) welcomes the opportunity to contribute to the consultation on ‘Strengthening protections against unfair contract terms’.

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February 15, 2022

Submission to the Treasury CRIS: Improving Consumer Guarantees and Supplier Indemnification Provisions under the Australian Consumer Law

Consumer Policy Research Centre submission to the Treasury Consultation Regulation Impact Statement (CRIS): Improving the Effectiveness of the Consumer Guarantee and Supplier Indemnification Provision Under the Australian Consumer Law.

August 25, 2022

Submission to Treasury Laws Amendment (Competition and Consumer Reforms No. 1) Bill 2022: More competition, better prices

The level of penalties in the competition and consumer law matter. Setting them at the right level will ensure that fewer companies mislead customers, engage in unconscionable conduct or limit competition in ways that ultimately lead to higher prices for consumers. CPRC worked with the Consumer Action Law Centre (Consumer Action) and CHOICE to strongly support increasing the maximum penalties in the Competition and Consumer Act 2010.

September 15, 2022

Submission to ACCC: Digital Platform Services Inquiry on social media services

CPRC supports ACCC’s consideration of the impacts of social media services on Australian consumers as part of its digital platform services inquiry. Entities that profit from social media need to have adequate obligations and expectations placed on them, given the significant use of social media by Australian consumers.

November 9, 2022

Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence showing the harm of ‘gambling style’ tactics used in some games, this inquiry should consider the definition of ‘gambling service’ to capture online gambling-like activities such as simulated gambling in games like loot boxes.

March 8, 2023

Submission to the Senate Inquiry – International digital platforms

The Federal Government must fast-track reforms for consumers in the digital economy to ensure Australians are protected from current and future harms. Australians are currently navigating a digital economy which has not been designed with their best interests in mind. Australians have lost money, lost control over their personal information, or have had their wellbeing impacted by being manipulated into choices that aren’t in their interests.

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