Policy
Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
November 7, 2024
This Briefing Note outlines the key findings of Stage B of a three-stage research study, exploring the experiences, perceptions, and behaviours of Australian consumers in relation to purchasing large household appliances in the context of a cost of living crisis and rising energy bills. We investigated consumer financial constraints and expectations for appliance energy-efficiency, durability, perspectives of repairability, and understanding of consumer rights.
November 7, 2024
This submission brings together evidence showing the challenges that consumers have in finding good quality products and then repairing those products if something goes wrong
April 15, 2024
The Australian Competition and Consumer Commission’s (ACCC) inquiry into supermarkets in Australia is a welcome opportunity to uncover the specific practices that supermarkets undertake that harm consumers and competitive markets.
May 2, 2023
CPRC’s forthcoming research report drawing from CPRC’s Victorian Consumer Survey explores problems reported with purchases over the previous 12 months. Our findings indicate approximately one in seven Victorians (15%) who engaged a dental provider experienced an issue with the service, 11% made a complaint about this issue, but 7% reported their issue was unresolved – whether they had made a complaint or not. These findings indicate a reasonably proportion of people seeking dental services encounter problems, and a reasonable proportion of these issues remain outstanding, even where consumers may have sought to complain or resolve the issue.
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