Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
September 24, 2020
This submission draws on CPRC’s commissioned and collaborative research with academics across different complex and essential service markets, highlighting key aspects that relate to choice and fairness in the telecommunications sector.
May 22, 2019
CPRC strongly supports reform of the data protection, management and portability framework in Australia.
September 23, 2021
CPRC makes a number of recommendations to ensure a market stewardship approach is taken to create a fair telecommunications sector for consumers experiencing vulnerability.
December 6, 2021
COVID-19 has demonstrated how essential telecommunications devices and services are to Australian consumers and how relevant 2021 Regional Telecommunications Review is. These services connect people to their families, friends, employment and are a gateway for engaging with banking, shopping, and entertainment. This reliance on these services is only more pronounced in rural and regional areas where they are critical in emergencies, being often the only way to access help and support. When consumers are unable to access phone and internet services, this forms a barrier that can contribute to regional consumers experiencing vulnerability.
February 16, 2022
CPRC endorsed a submission by the Australian Communications Consumer Action Network (ACCAN) to the Australian Communications and Media Authority (ACMA) consultation on the sunsetting and remaking of the Telecommunications (Listed Infringement Notice Provisions) Declaration 2011.