Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
August 7, 2020
CPRC did an ongoing monthly survey as part of a key research initiative Consumers and COVID-19: from crisis to recovery.
January 30, 2020
This report finds that consumers in Australia may face a very different set of outcomes for shopping online than they have traditionally experienced in bricks-and-mortar shops.
December 9, 2019
Based on the survey research conducted for this submission, the Victorian retirement village market does not meet the preconditions for effective consumer engagement and a well-functioning market.
April 17, 2018
CPRC supports reforms to increase consumer comprehension, comparability and switching. As is the case with many reforms aimed at changing consumer experience and behaviour, monitoring of the information, tools and platforms consumers access to support informed decision-making and the outcomes of these changes should be ongoing.
March 26, 2018
We take the view that there has not been an authoritative, comprehensive review of retail competition in Victoria, nor is there currently enough evidence available to determine if retail competition has delivered improved efficiency and benefits in the long-term interests of consumers. Vulnerable and low income consumers, in particular, experience significant barriers to their effective participation and the realisation of benefits.
December 17, 2020
The Residential Tenancies Regulations, and the wider reforms to the Residential Tenancies Act 1997 (RTA), have the potential to transform people’s experience of renting in Victoria. They represent one of the most important consumer reforms in recent decades, by creating the basis for a fairer rental market with increased consumer protections. CPRC strongly supports the Victorian Government’s intent for the reforms to address ‘the reality that a growing proportion of Victorians are priced out of home ownership and likely to rent for longer periods of time’, and that there is ‘consequently a need to rebalance the market through additional protections for a highly diverse population of renters’.
June 22, 2021
CPRC strongly supports the approach, goals and initiatives outlined in the ESC’s draft Vulnerability Strategy. Drawing from on-the-ground insights from our outreach team, our submission strongly supports the initiatives for improve consumer facing information, to drive a culture shift through industry education and training, and a review of the PDF to ensure it delivers positive consumer outcomes for all Victorians.
October 1, 2021
In developing its Better Bills guideline, CPRC encourages the AER to consider simplifying and standardising location of key information on bills to make them more navigable for consumers.