Consumer Wellbeing

6 December 2021

Submission 2021 Regional Telecommunications Review

COVID-19 has demonstrated how essential telecommunications devices and services are to Australian consumers and how relevant 2021 Regional Telecommunications Review
1 October 2021

Submission on AER’s Better Bills Guideline

In developing its Better Bills guideline, CPRC encourages the AER to consider simplifying and standardising location of key information on
16 February 2021

Submission on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020

CPRC’s submission outlines our position opposing the proposed amendments to responsible lending laws. Our COVID-19 research found a growing proportion
17 December 2020

Submission to the Victorian Department of Justice and Community Safety – Residential Tenancies Regulations 2020

The Residential Tenancies Regulations, and the wider reforms to the Residential Tenancies Act 1997 (RTA), have the potential
9 December 2019

Submission to Consumer Affairs Victoria Retirement Villages Act Review

23 September 2018

Discussion paper: But are they any good?

In a range of service industries, consumers often encounter poor service including unexpected service outages, inexplicable fees and charges, transfer