December 16, 2021
Over the last three decades Australian consumers have progressively shifted towards the digital economy for the consumption of products and services and the past two years have only accelerated this shift. Accessing our basic needs and wants online is now very much part of our daily narrative as the digital economy continues to offer convenience, choice and access that is unparalleled to our online experiences before. But are our protections and safeguards keeping pace for consumers to confidently reap the benefits of this evolving environment?
To truly enable a confident consumer experience with the Digital Checkout, we believe policy and regulations moving forward must aim to:
We’ve created journey maps to summarise the consumer journey across analogue and digital checkouts.
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.
