About
Our senior team is comprised of a number of curious, committed and collaborative people with expertise spanning public policy, consumer engagement and outreach, regulation, law reform, psychology and social policy.
We recognise the importance of diversity in skills and understanding when tackling complex policy challenges, and this is a significant reason we often collaborate through our work – building shared understanding of benefits and risks of various approaches to consumer policy.
Erin Turner is a consumer advocate that works with governments and regulators to make markets fairer for Australians.
Erin most recently led the advocacy and communications team at consumer group CHOICE and previously worked for not-for-profits including ACCAN and the CBAA.
Erin has a Bachelor of Arts and a Master of Politics and Public Policy. She is a graduate of the Australian Institute of Company Directors and is a board member of the ombudsman scheme Australian Financial Complaints Authority (AFCA) and ARC Justice, the community legal centre servicing Central and Northern Victoria.
Chandni leads CPRC’s research and policy program, while also leading CPRC’s research stream on protecting consumers in a digital world. Her work to date includes exploring the consumer shift from the analogue towards the digital economy, the impact of deceptive and manipulative online design on Australian consumers and the key gaps that currently exist in Australia’s consumer protections.
She joined CPRC is July 2021 bringing community engagement experience from various state and federal agencies such as the ACCC. She also brings a global perspective from experience at the United Nations, and leading global consumer policy development in product recall effectiveness at the OECD.
A tech geek earlier in her career, she’s passionate about digital products and markets that are safe, accessible, and meaningful for consumers.
Chandni holds a Bachelor of Information Technology (Information Systems) and a Master of Business (specialising in public relations).
Victoria is a general management professional with experience in program management, research operations, corporate learning, tertiary education, corporate affairs, brand strategy, and innovation practice.
Victoria has program-managed the restructure of a leading university’s student services and support operating model, overseen internal strategic reviews of operating divisions, authored institutional submissions to government inquiries and reviews, and coordinated implementation of structural adjustments arising from government reforms of education systems. She has previous experience in think tanks, including as an education specialist with ADC Forum and as director of Pitcher Partners’ International Institute of Entrepreneurship. As project director with a global brand strategy consultancy, Victoria managed brand strategy and corporate identity projects, and led development of corporate identities for multinational corporations.
Victoria holds postgraduate qualifications in anthropology and international development from the University of Melbourne
Victoria can be reached at: Victoria.Heathcote@cprc.org.au
Brian Teh is a Chartered Accountant and experienced finance professional with over 20 years of expertise in financial management, strategic planning, and leadership across multinational organisations and the not‑for‑profit sector.
His background includes roles with global firms such as KPMG, Citigroup, and Air New Zealand, where he led finance teams and delivered strong financial governance, budgeting, and strategic insight.
He has also supported organisations across community services, healthcare, disability, aged care, and education.
Brian is known for applying commercial discipline within not‑for‑profit environments, helping organisations strengthen financial sustainability while maximising community impact.
He works collaboratively with stakeholders to improve funding outcomes, enhance reporting, and align financial strategies with organisational purpose.
Rachel is a fundraising, marketing and communications professional who specialises in raising income and building brand awareness to drive impact at nonprofit organisations. Throughout her career, Rachel worked for nonprofits across a range of sectors including health, philanthropy and the arts. In the last decade, Rachel shifted her focus to working with organisations that catalyse systemic change and advance rights.
Prior to joining CPRC, Rachel served as Development Manager at the Human Rights Law Centre. In this role, she oversaw HRLC’s fundraising and marketing strategy and led major projects including their 2020 rebrand, overseeing their grants and major gifts strategy, and transforming their digital marketing program.
Rachel is passionate about strengthening rights and advancing climate and economic justice. Rachel is an innovative thinker with a passion for strategic planning, communications theory and building relationships. Rachel holds a Master of Marketing from RMIT University.
Rachel can be reached at rachel.richmond@cprc.org.au
Marianne has worked in consumer and social sciences for close to two decades, having worked for the Cancer Council South Australia, Food Standards Australia New Zealand, and a leading national market research agency. Most recently, she ran a boutique social research and insights agency in Adelaide, working with government agencies, not-for-profit organisations, and businesses.
Marianne is an experienced quantitative and qualitative researcher, and is insistent in her ethical and rigorous approach used in the design and execution of any investigation or evaluation. She thoroughly enjoys undertaking research to understand consumer and stakeholder perspectives, guide effective communications, and ultimately shape policy and guide strategy.
As the Senior Research & Engagement Advisor at the CPRC, Marianne designs and undertakes comprehensive consumer research to inform and underpin policy recommendations that will protect and advocate for consumers.
Marianne can be reached at: Marianne.Campbell@cprc.org.au
Sarah joined CPRC in 2023 and has worked in social research for the last eight years. Sarah specialises in qualitative research, policy analysis, advocacy and stakeholder engagement.
Sarah is passionate about working with people and conducting research that leads to tangible change and fairer and more equitable outcomes for consumers.
Her work focuses on a broad range of consumer issues, particularly people’s experiences and the systems at play in the housing market, including the rental market, residential parks, disability accommodation and mortgage reform.
Sarah has a Bachelor of Arts (Hons) from Monash University and a Master of Public and Social Policy from Macquarie University.
Sarah can be reached at: Sarah.Panckridge@cprc.org.au
Anna joined CPRC in 2024 and brings a passion for collaborating with others and undertaking research that sheds light on consumer experiences.
She holds a Bachelor of Environmental Policy and Management, Bachelor of International Development and Master of Development Studies. Prior to joining CPRC, Anna worked in business administration within the South Australian Government.
As a Research and Policy Advisor, Anna contributes to a range of research and policy initiatives across CPRC’s portfolio.
Anna can be reached at: Anna.Haythorpe@cprc.org.au
Suzanne is a highly experienced Executive Assistant with a strong track record of supporting CEOs and senior leaders across a diverse range of sectors. She has extensive experience in the higher education sector, having worked with multiple universities.
Suzanne can be reached at: Suzanne.Moore@cprc.org.au
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