Our senior team is comprised of a number of curious, committed and collaborative people with expertise spanning public policy, consumer engagement and outreach, regulation, law reform, psychology and social policy.
We recognise the importance of diversity in skills and understanding when tackling complex policy challenges, and this is a significant reason we often collaborate through our work – building shared understanding of benefits and risks of various approaches to consumer policy.
Erin Turner is a consumer advocate that works with governments and regulators to make markets fairer for Australians.
She joined CPRC in March 2022, bringing experience in governance, policy, communications and research. Erin most recently led the advocacy and communications team at consumer group CHOICE and previously worked for not-for-profits including ACCAN and the CBAA.
Erin has a Bachelor of Arts and a Master of Politics and Public Policy. Erin is currently a board member of the Australian Financial Complaints Authority (AFCA) and the Chair of the Financial Rights Legal Centre.
Chandni leads CPRC’s research and policy program, while also leading CPRC’s research stream on protecting consumers in a digital world. Her work to date includes exploring the consumer shift from the analogue towards the digital economy, the impact of deceptive and manipulative online design on Australian consumers and the key gaps that currently exist in Australia’s consumer protections.
She joined CPRC is July 2021 bringing community engagement experience from various state and federal agencies such as the ACCC. She also brings a global perspective from experience at the United Nations, and leading global consumer policy development in product recall effectiveness at the OECD.
A tech geek earlier in her career, she’s passionate about digital products and markets that are safe, accessible, and meaningful for consumers.
Chandni holds a Bachelor of Information Technology (Information Systems) and a Master of Business (specialising in public relations). Chandni is also Deputy Chair of the Consumers’ Federations of Australia.
Marianne has worked in consumer and social sciences for close to two decades, having worked for the Cancer Council South Australia, Food Standards Australia New Zealand, and a leading national market research agency. Most recently, she ran a boutique social research and insights agency in Adelaide, working with government agencies, not-for-profit organisations, and businesses in Adelaide, Sydney, Melbourne, Canberra and North America. She regularly conducted research in areas of health, education, consumer advocacy, finance, insurance, food regulation, alcoholic beverage regulation, retail, real estate development and more
Marianne is an experienced quantitative and qualitative researcher, and is insistent in her ethical and rigorous approach used in the design and execution of any investigation or evaluation. She thoroughly enjoys undertaking research to understand consumer and stakeholder perspectives, guide effective communications, and ultimately shape policy and guide strategy.
As the Senior Research & Engagement Advisor at the CPRC, Marianne designs and undertakes comprehensive consumer research to inform and underpin policy recommendations that will protect and advocate for consumers.
Marianne can be reached at: Marianne.Campbell@cprc.org.au
Sarah brings social research experience from the justice and union sectors, specialising in qualitative research, policy analysis and advocacy. This experience has included writing submissions to Royal Commissions and inquiries, and sitting on ethics and legislative reform committees.
Sarah has a Bachelor of Arts (Hons) from Monash University and is currently completing a Master of Public and Social Policy at Macquarie University.
Sarah can be reached at: Sarah.Panckridge@cprc.org.au
Victoria is a general management professional with experience in program management, research operations, corporate learning, tertiary education, corporate affairs, brand strategy, and innovation practice.
Victoria has program-managed the restructure of a leading university’s student services and support operating model, overseen internal strategic reviews of operating divisions, authored institutional submissions to government inquiries and reviews, and coordinated implementation of structural adjustments arising from government reforms of education systems. She has previous experience in think tanks, including as an education specialist with ADC Forum and as director of Pitcher Partners’ International Institute of Entrepreneurship. As project director with a global brand strategy consultancy, Victoria managed brand strategy and corporate identity projects, and led development of corporate identities for multinational corporations.
Victoria holds postgraduate qualifications in anthropology and international development from the University of Melbourne
Victoria can be reached at: Victoria.Heathcote@cprc.org.au
Liliana is a seasoned communication professional with a diverse skill set encompassing strategic communication, stakeholder management, media and advertising, new media, leadership, and management. Her multifaceted expertise has been honed through extensive experience across various sectors including research and education, business, major infrastructure, government, and the creative industries.
As a progressive thinker, Liliana seamlessly integrates traditional expertise with forward-thinking strategies. With nearly two decades of experience, she consistently demonstrates ingenuity in her approach. As a leader, Liliana is dedicated to fostering team inspiration, cohesion, and a pursuit of excellence, infusing projects with drive and energy.
Liliana holds qualifications in mass communications and journalism, and currently leads the communications at CPRC.
Liliana can be reached at Liliana.Campos@cprc.org.au