Media Hub

February 28, 2024

Australians in the dark on how companies track and target them, new report shows

A new report by CPRC and UNSW Sydney reveals businesses are using terms to describe data collection, tracking and sales that are confusing and unfamiliar to consumers..

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February 06, 2024

Undercover renters investigate rental standards and find breaches of basic standards

Undercover renters inspected rental homes in Victoria and found a number fell short of the state’s minimum standards required for such properties – especially at the affordable end of the rental market.

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November 20, 2023


The latest research from the Consumer Policy Research Centre (CPRC) and the ARC Centre of Excellence for Automated Decision-Making and Society (ADM+S) found too much confusing and vague language in online advertising, urging for a ban on generic terms and stricter rules for businesses making green claims.

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September 28, 2023

Targeted Advertising Too Big To Be Missed in Privacy Act Reforms

Regarding the Government’s response to the Privacy Act review, Consumer Policy Research Centre (CPRC) Deputy CEO, Chandni Gupta said while there are several safeguards incoming, targeted advertising can’t be forgotten.

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August 31, 2023

Consumer Groups Welcome Next Step to Introduce New Fairness Laws

CPRC (Consumer Policy Research Centre), CALC (Consumer Action Law Centre), CHOICE, FCA (Financial Counselling Australia) and FRLC (Financial Rights Legal Centre) have welcomed the Federal Government’s consultation to introduce an unfair trading law for Australia. The consultation brings Australia a step closer to introducing legislation that will stop business practices that harm consumers.

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June 05, 2023

Myths Mislead Victorian Consumers About Their Right To A Refund

New research from the Consumer Policy Research Centre (CPRC) shows that 42 per cent of Victorians were given misleading information about their consumer rights. CPRC CEO, Erin Turner said that too many Victorians are being given incorrect information by businesses.

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March 29, 2023

6 Out Of 7 Australians Don’t Feel Their Data Is Safe With Business

The latest research from the Consumer Policy Research Centre (CPRC), has found that most Australians don’t feel businesses are doing enough to keep their data safe. While 84 per cent agree a company should be responsible for keeping their data safe, only 15 per cent of Australians feel businesses are doing enough to protect their privacy.

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March 02, 2023

Good News for Consumers – ACCC Report Only the Beginning for Greenwashing Reform

The Consumer Policy Research Centre (CPRC) has welcomed the release of the ACCC’s ‘Greenwashing by businesses in Australia’, as a pivotal step to improving the green marketing mess that consumers face. CPRC CEO, Erin Turner commended the new report from the regulator and said the findings from the ACCC are in-line with CPRC research released late last year.

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February 16, 2023

Privacy Act Review a Chance to Move Consumer Protection Into Digital Age

The Consumer Policy Research Centre (CPRC) welcomes the opportunity to reform Australia’s privacy laws for the digital age with the Federal Government’s release of the Privacy Act review report and further consultation starting today.

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February 02, 2023

Buy Now, Pay later Leaving Victorian Families in Financial Pain

A recent survey on Victorian consumers shows families make up a significant proportion of Buy Now, Pay Later (BNPL) users, and shows some BNPL users take out as many as 10 loans at time, leaving them in financial stress now and later.

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December 21, 2022

Cost of Living Draining Savings For Victorians

Both renters and mortgaged homeowners in Victoria are dipping into savings, borrowing money from friends and are more likely to be delaying health care, new data from the Consumer Policy Research Centre (CPRC) shows.

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December 01, 2022

It’s Not Easy Being Green for Consumers

New research finds Australians doubt the authenticity of environmental claims — with good reason.

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