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Consumer Law

September 12, 2024

Recent Privacy Act Updates

While there are some positive developments the fragmented approach potentially leaves crucial gaps in protecting Australians' digital rights.

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Consumers in digital world

June 05, 2024

My recent scam scare exposes a larger issue in Australia

Recently, trusted Government departments have celebrated the reported downturn in financial losses from scams in Australia. Sounds good, right? We are all getting savvier, we are all onto scammers. Or are we? I recently had a brush with a scammer which got me thinking about these reports and what the numbers mean.

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Consumer Law

March 15, 2024

50 years of consumer protection – reflections from consumer law rockstars

2024 Ruby Hutchison Memorial Lecture

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AI Artificial Intelligence

March 15, 2024

Lost in code: The missing voices in AI 

As consumers, can we truly trust the information we receive from AI or is it just nudging us towards particular views and biases?

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February 01, 2024

Consumers International Congress Day 3

Final day of Congress and the pace remained fast and fascinating with enlightening presentations with a key focus on sustainability to close off the conference. Below are some highlights from Day 3.

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Consumer news

February 01, 2024

Consumers International Congress Day 2

Today the Congress was abuzz with passionate consumer advocates, experts and regulators taking a deep dive into everything from scams and AI to greenwashing and digital wallets. But at the heart of so many discussions today was the value of and the critical need to collaborate. It was recognised that collaboration both within and across borders is needed to help raise the voices on key issues impacting consumers and to learn from one another. Below are some of the highlights from Day 2!

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Consumer news

December 07, 2023

Consumers International Congress Day 1

The Consumers International Congress 2023, held in beautiful Nairobi, Kenya, kicked off its first day with a stellar consumer protection agenda. Officially opened by the Deputy President of Kenya, His Excellency Rigathi Gachagua, E.G.H, the theme of building a resilient future for consumers was well and truly alive through the panel discussions and the conversations throughout the day. Below are some of the highlights from an action-packed Day 1!

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CPRC News

September 27, 2023

Brand Refresh

At CPRC, we are committed to understanding emerging and new issues. To help keep our organisation up-to-date, we’re thrilled to announce that we are embarking on a brand refresh

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Gambling Harm

September 13, 2023

Recap: The sky didn’t fall in

Lauren Levin’s eye-opening presentation on gambling harm prevention demonstrates just how much Australian regulators and politicians can learn from their European counterparts.

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Data Online

June 07, 2023

Let’s Get Real About Privacy Protections

When the Real Estate Institute of Australia (REIA) released its thoughts on the proposed reforms to the Privacy Act, it was clear — they want their sector to keep collecting and using our personal data without meeting basic protections.

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Dark Patterns

December 22, 2022

Dark patterns are having a ‘vibe shift’

The recent $245 million Federal Trade Commission settlement with Fortnite on alleged use of dark patterns is the wake-up call many consumer advocates have been anticipating worldwide.

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Green Claims

December 12, 2022

Mission: compostable

Consumers shouldn’t be left feeling overwhelmed and unable to work out what is the right option because of poor quality and potentially misleading green claims.

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