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Connecting research to people

Our team operates across various sectors, conducting thorough consumer and policy research to pinpoint market failures and consumer harm. Using both national and international perspectives, we engage in collaborative efforts to address identified issues and share insights openly. Through partnerships and open collaboration, we work towards creating impactful changes for consumers and contribute to the development of effective policy solutions.

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July 24, 2024

Barriers to Effective Dispute Resolution in the Telecommunications Industry

When your mobile phone service drops out or your internet isn’t working, what do you do? For many Australians, the answer is nothing.  But why?  This research,  commissioned by the Telecommunications Industry Ombudsman (TIO),  explores who faces challenges with telco services in Australia and what the complaint experience entails.

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July 10, 2024

The cost of managing your privacy

As the privacy reform debate continues in Australia, a familiar concern about the burden of regulation on businesses rings through various consultation processes. But in this debate, a crucial question often goes unasked: what is it costing Australians consumers?

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February 27, 2024

Singled Out: consumer understanding — and misunderstanding — of data broking, data privacy, and what it means for them

In a collaboration with UNSW Sydney, we embarked on a research to explore the landscape of data privacy and consumer perceptions.

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February 06, 2024

Is it liveable?

CPRC and Tenants Victoria conducted a mystery shop of 100 rental properties in Victoria. While many properties met the minimum standards, issues such as maintenance, visible mould, and lack of window coverings were associated with poorly maintained affordable properties

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December 01, 2023

Seeing Green

Green claims are everywhere, even on social media. But how easy is it for consumers to tell the difference between a genuine environmental claim and a meaningless one? CPRC, in partnership with ADM+S, has analysed over 20,000 impressions of more than 8,000 Facebook ads with green claims.

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October 31, 2023

Detours and Roadblocks

Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.

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June 01, 2023

Consumer Issues in Victoria Survey

CPRC surveyed Victorians to understand their experiences as consumers. We look at the problems they face, if they made a complaint and if their issue was resolved across a wide range of industries.

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March 29, 2023

Not a Fair Trade. Consumer Views on how Businesses use their Data

This working paper explores consumer sentiment on privacy practices and protections. CPRC conducted a nationally representative survey of 1,000 Australians on their views on how personal information is collected, shared and used by businesses.

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March 16, 2023

In Whose Interest?

Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.

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January 19, 2023

Buy Now Pain Later: The Experience of Victorian Consumers with Buy Now, Pay Later loans

Examining the impact of Buy now, pay later (BNPL) loans on Victorians during 2022, highlighting which groups were more likely to be using BNPL products, payment difficulties with BNPL products, and incidence of poor financial wellbeing of BNPL users.

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December 22, 2022

Rising Rates, Falling Financial Wellbeing

This reports explores the cost of living and financial wellbeing during 2022, with a particular focus on renters and mortgaged homeowners given the rapid rise in interest rates.

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December 19, 2022

The Consumer Experience of Green Claims in Australia

This report explores the volume and types of green claims consumers see across social and mainstream media, and packaging and promotional material. It seeks to understand what type of green claims influences consumers and how often consumers act on green claims. It also identifies factors that influence consumers trust of green claims and what happens if consumers find out a business has engaged in greenwashing.

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