Research
Our team operates across various sectors, conducting thorough consumer and policy research to pinpoint market failures and consumer harm. Using both national and international perspectives, we engage in collaborative efforts to address identified issues and share insights openly. Through partnerships and open collaboration, we work towards creating impactful changes for consumers and contribute to the development of effective policy solutions.
March 28, 2024
CPRC has worked with data released 20 March 2024 (for the 2022-23 financial year period) to present some key findings that explore the incidence and reporting of scams in Australia, and what this has looked like over the last few years.
February 27, 2024
In a collaboration with UNSW Sydney, we embarked on a research to explore the landscape of data privacy and consumer perceptions.
February 06, 2024
CPRC and Tenants Victoria conducted a mystery shop of 100 rental properties in Victoria. While many properties met the minimum standards, issues such as maintenance, visible mould, and lack of window coverings were associated with poorly maintained affordable properties
December 20, 2023
Briefing note: Creating a fair, safe and sustainable tomorrow. This briefing note reflects on some of the major issues that were discussed at the Congress relating to, consumers and the digital economy, consumers and sustainability, cost of living and its impact on food and product safety
December 01, 2023
Green claims are everywhere, even on social media. But how easy is it for consumers to tell the difference between a genuine environmental claim and a meaningless one? CPRC, in partnership with ADM+S, has analysed over 20,000 impressions of more than 8,000 Facebook ads with green claims.
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
June 01, 2023
CPRC surveyed Victorians to understand their experiences as consumers. We look at the problems they face, if they made a complaint and if their issue was resolved across a wide range of industries.
March 29, 2023
This working paper explores consumer sentiment on privacy practices and protections. CPRC conducted a nationally representative survey of 1,000 Australians on their views on how personal information is collected, shared and used by businesses.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.
January 19, 2023
Examining the impact of Buy now, pay later (BNPL) loans on Victorians during 2022, highlighting which groups were more likely to be using BNPL products, payment difficulties with BNPL products, and incidence of poor financial wellbeing of BNPL users.
December 22, 2022
This reports explores the cost of living and financial wellbeing during 2022, with a particular focus on renters and mortgaged homeowners given the rapid rise in interest rates.
December 19, 2022
This report explores the volume and types of green claims consumers see across social and mainstream media, and packaging and promotional material. It seeks to understand what type of green claims influences consumers and how often consumers act on green claims. It also identifies factors that influence consumers trust of green claims and what happens if consumers find out a business has engaged in greenwashing.
