Consumer Policy Research Centre (CPRC) is an independent, not-for-profit, consumer think-tank. We collaborate with policymakers, regulators, academia, industry, and the community sector to develop and promote evidence-based public interest research that informs policy change to create fairer markets for Australians.
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Directly influenced policy changes at a state and national level
A strong history of independent research with over 130 reports and submissions
Businesses are removing harmful web designs thanks to our Australia-first research into dark patterns
September 17, 2024
Many regulators in Australia a wealth of insights in the data they hold from consumer complaints or reports to achieve better regulatory outcomes, but often the information is not easily accessible or even made public.
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August 20, 2024
Subscribing is easy. It often takes seconds of our time. Frictionless processes mean that consumers can easily sign-up to streaming services, marketplace loyalty programs, health and fitness regimes. When a consumer no longer needs nor wants that subscription service however, the experience is often the inverse.
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July 24, 2024
When your mobile phone service drops out or your internet isn’t working, what do you do? For many Australians, the answer is nothing. But why? This research, commissioned by the Telecommunications Industry Ombudsman (TIO), explores who faces challenges with telco services in Australia and what the complaint experience entails.
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