April 09, 2019
Data is not intrinsically good nor bad. We are inundated with news reports of data breaches by the tech giants and the on-sale of our data between large corporations. But data can also be used to help address the significant issues of information asymmetry that fundamentally undermine the efficacy of markets, as first raised by George Akerlof in his seminal 1971 article, The Market for Lemons.
March 27, 2019
Anita Wynne, Principal of The Information Counsel introduces the latest innovation from the FrameShift team in partnership with the Society of Consumer Affairs Professionals (SOCAP). Vulnerability is difficult to grasp and its complexity can be a barrier to understanding. This means frontline service staff can lose their confidence and misread their interactions with consumers.
April 16, 2018
Complexity, disengagement and inability to choose products that suit consumer needs and preferences have all been raised as significant challenges for consumers across a range of competitive markets.