Consumers and COVID-19: from crisis to recovery

COVID-19 has exposed frailties of existing systems with many Australians facing the biggest challenge of their lives. Systems, policy and processes must be designed in response to the experiences, needs and gaps that consumers have. This requires timely, accurate and robust evidence that goes to the actual, not perceived challenges that consumers face.



Consumer Policy Research Centre is conducting a major six-month research initiative, Consumers and COVID-19: from crisis to recovery. Through rolling monthly quantitative surveys, we are collecting and analysing the experiences, behaviours, expectations and challenges of Australians from May to October.

Through evidence-based policies and interventions built on the lived experience of consumers, we can design a fairer, safer and more inclusive future for all Australians.

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Monthly Briefings:

Download May/June/July Overview

Download Report Summary

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