Media Hub
Consumer Wellbeing
April 09, 2019
Data is not intrinsically good nor bad. We are inundated with news reports of data breaches by the tech giants and the on-sale of our data between large corporations. But data can also be used to help address the significant issues of information asymmetry that fundamentally undermine the efficacy of markets, as first raised by George Akerlof in his seminal 1971 article, The Market for Lemons.
Consumer Wellbeing
March 27, 2019
Anita Wynne, Principal of The Information Counsel introduces the latest innovation from the FrameShift team in partnership with the Society of Consumer Affairs Professionals (SOCAP). Vulnerability is difficult to grasp and its complexity can be a barrier to understanding. This means frontline service staff can lose their confidence and misread their interactions with consumers.
Consumers in digital world
March 14, 2019
This year World Consumer Rights Day is focusing on trusted smart products, examining how the wants and needs of consumers must be central to the development of digital products and services for a #BetterDigitalWorld. Here CPRC Senior Research and Policy Officer, Brigid Richmond explores this theme in the Australian context.
Consumers in digital world
February 26, 2019
On 25 February, CPRC launched The Renter’s Journey report at the first Consumer Policy Connect Series forum for 2019, bringing together government, the community sector, industry and academia to discuss consumer-centred policy reform and innovation in the Australian private rental system.
Consumers in digital world
July 17, 2018
CPRC’s latest research on consumer data has shown a clear lack of transparency and choice for consumers on how their data is collected, used and shared. The report highlighted the need for diversity in skills and strategies for developing economy-wide protection and standards for protecting consumer privacy and enabling genuine choice and consent.
Consumers in digital world
July 14, 2018
The Consumer Data and Digital Economy report, released today by Consumer Policy Research Centre (CPRC), has found Australians are not apathetic toward data protection, but feel little control over what data they provide.
Consumer Wellbeing
April 16, 2018
Complexity, disengagement and inability to choose products that suit consumer needs and preferences have all been raised as significant challenges for consumers across a range of competitive markets.
News
January 12, 2018
At a pivotal point in its history, I’m delighted to join CPRC as Board Chair. Representing consumers and helping them secure fair outcomes in the marketplace has always been central to my work – at Financial Ombudsman Service in the UK, the Consumers Federation of Australia, or in my current role as Independent Customer Advocate at NAB – which is why I’m passionate about the work the CPRC does.
News
August 25, 2017
The Thriving Communities Partnership (TCP) is a cross-sector collaboration aimed at ensuring that everybody has fair access to the modern essential services they need to thrive in contemporary Australia: including utilities, financial services, telecommunications and transport. The TCP will provide Australia’s first centralised platform for collaboration, learning, research and projects – such as the Building Consumer Trust project – that advance organisational contributions to combatting customer vulnerability and hardship.
News
August 24, 2017
On 23 August 2017, the Victorian Minister for Consumer Affairs, Gaming and Liquor Regulation officially launched CPRC, Australia’s first ever consumer-focused think tank. Held at Victorian Parliament House, the event was attended by over 70 representatives from consumer organisations, academia, industry and consumer-focused government agencies.
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