Consumer Policy Research Centre (CPRC) welcomes the release of the Australian Competition and Consumer Commission (ACCC) Digital Platforms Inquiry Final Report.
CPRC CEO, Lauren Solomon highlighted the national and international significance of the report, which confirms CPRC’s research that the growing harms from the information and power imbalance between digital platforms and consumers requires a coordinated and significant policy response.
“We welcome the ACCC’s Final Report on the Digital Platforms Inquiry and commend the finding of market and regulatory failure in Australian personal data collection practices,” said Ms Solomon.
“The recommendations are consistent with our own research, which has found data collection is largely opaque, leaving consumers in the dark about what data they are handing over, and the value of that data.”
“The speed and scope of transformation in the digital economy is creating distinct policy challenges. Globally, governments and businesses are recognising the need for government intervention, with a focus on transparency, protecting fundamental human rights, preventing exploitation and ensuring consumers gain a fair share of the value generated by new data-fuelled technologies.”
“CPRC strongly supports the ACCC’s recommendations in this report. This is a step in the right direction to ensuring appropriate protection frameworks for consumers while enabling innovation to thrive and economies to grow. The digital economy simply cannot operate without the trust of consumers and the broader community.”
The ACCC Digital Platforms Inquiry Final Report follows CPRC’s A Day in the Life of Data report released in May 2019, Submission to the Consultation on the ACCC Digital Platforms Inquiry Preliminary Report released in February 2019 and Consumer data and the digital economy: Emerging issues in data collection, use and sharing report released in July 2018.
For further information, or to line up an interview contact: Consumer Policy Research Centre (CPRC)
CPRC is an independent, non-profit, consumer think-tank established with seed funding by the Victorian Government in 2016. CPRC undertakes consumer research independently and in partnership with others to inform evidence-based policy and business practice change. We work closely with policymakers, regulators, academia, industry and the community sector to develop, translate and promote evidence-based research to inform practice and policy change.
¹Richmond, B (2019) A Day in the Life of Data, Consumer Policy Research Centre (online report accessed 24 June 2019) https://cprc.org.au/wpcontent/uploads/CPRC-Research-Report_A-Day-in-the-Life-of-Data_final-full-report.pdf
² Nguyen P & Solomon L (2018) Consumer Data and the Digital Economy, Consumer Policy Research Centre (online report accessed 24 June 2019) https://cprc.org.au/wp-content/uploads/Full_Data_Report_A4_FIN.pdf
³ Tobias, Data61, CHOICE (2019) Design to Thrive, Design to Bias (online report accessed 24 June 2019) https://consumerdatastandards.org.au/wpcontent/uploads/2019/02/Consumer-Data-Standards-Phase-1_-CX-Report.pdf
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