April 01, 2017
This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles that underpin them, represent high standards that industry can aspire to. Derived directly from on-the-ground retailer experience, they are also realistic and achievable.
This guide showcases practices that build customer trust, benefiting customers and retailers1
alike. These practices, and the principles that underpin them, represent high standards that industry can aspire to. Derived directly from on-the-ground retailer experience, they are also realistic and achievable. The guide is the culmination of a unique collaboration between consumer groups and industry, initiated in 2015 by the Consumer Policy Research Centre (formerly the Consumer Utilities Advocacy Centre). We have always looked at energy and water through the prism of essential services, so ensuring fair access and treatment for vulnerable consumers has long been a focus of our work. While our past efforts typically focused on advocating for change, it was also clear that many retailers were already doing good work in this area. With this project, therefore, we decided to take a new approach, working with retailers to investigate and document existing practices that were working well. By highlighting and sharing these examples, we aim to encourage their wider adoption, guiding and lifting practice across the energy and water sectors.
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.
