March 31, 2021

COVID-19 and Consumers: Key Insights Series – CALD consumers

The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB). The reports will cover subjects identified by DSB, CPRC and consumer/community groups as being priority topics. They will connect Australian and international research to the perspectives of local community services, providing an evidence base for the ongoing development of data standards for, and staged implementation of, Australia’sConsumer Data Right (CDR).

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The Consumer Policy Research Centre (CPRC), in partnership with Roy Morgan, has been gathering and analysing evidence on the consumer experience through the pandemic. In May to December 2020, we conducted monthly surveys measuring the financial impacts and consumer experiences of COVID-19 across essential and important services markets, including housing, energy, telecommunications, credit and insurance.

The impact of the COVID-19 pandemic has been devastating across Australia. Whilst job losses and financial instability did not discriminate, consumers from culturally and linguistically diverse (CALD) communities have been disproportionately impacted due to greater financial stress and poor industry practices.


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