August 20, 2024
While subscribing to services is often quick and easy, cancelling these subscriptions can be a frustrating and time-consuming process. This report explores:
Australians have spent more time than they intended in trying to cancel a subscription
Close to 1 in 3 Australians (32%) have felt pressured into keep a subscription
Three quarters of Australians (75%) with subscriptions have had some form of negative experience when trying to cancel a subscription
90% of Australians would likely purchase from the same organisation if cancelling a subscription process was quick and simple
The research continues to show the need for a shift in business practices and law reform to genuinely protect consumers from harm.
In the long-term, there is an opportunity for businesses and banks to work together to enable consumers to cancel subscriptions through their bank transactions.
CPRC welcomes the opportunity to work further on this issue with government, regulators, policy makers, academia and the community sector.
If you are in one the above groups and would like a one-on-one briefing for your organisation, contact our team today.
September 27, 2022
Unfair business practices cause consumer harm but currently, there’s a gap in our laws to effectively protect Australian consumers.
June 08, 2022
Dark patterns steer the choices we make online in ways that benefit businesses but can leave consumers worse off.
