From 6 to 8 December 2023, representatives from CPRC attended the Consumers International quadrennial Congress bringing together over 600 experts and advocates together online and in-person in Nairobi, Kenya.

The past four years have seen consumers globally experience challenges and opportunities like never before – a global health pandemic, a surge in digital products and services, cost-of-living crisis and increasing impacts from climate change. What does it mean for consumers today and what does it mean for the tomorrow consumers?

This briefing note reflects on some of the major issues that were discussed at the Congress relating to:

• consumers and the digital economy
• consumers and sustainability
• cost of living and its impact on food and product safety.

The briefing note also includes links to relevant research and consumer advocacy work from across the globe.