Submission to the Consumer Safeguards Review Part C: Choice and Fairness

This submission draws on CPRC’s commissioned and collaborative research with academics across different complex and essential service markets, highlighting key aspects that relate to choice and fairness in the telecommunications sector. In this submission we cover the following key topics:

• The importance of telecommunications
• Market stewards need to facilitate an effective marketplace
• Comprehension testing and clear advice
• Improving the quality of service through regulation and competitive tension
• Inclusive design and consumer vulnerability