Our submissions

Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.

September 15, 2022

Submission to ACCC: Digital Platform Services Inquiry on social media services

CPRC supports ACCC’s consideration of the impacts of social media services on Australian consumers as part of its digital platform services inquiry. Entities that profit from social media need to have adequate obligations and expectations placed on them, given the significant use of social media by Australian consumers.

October 10, 2022

Submission to the Productivity Commission: Australia’s Data and Digital Dividend

Innovation in data and digital services is not an end in itself. Innovation must be guided to deliver positive outcomes for all Australians. How data is collected, shared, used and aggregated needs adequate guardrails so data-led innovations do not lead to Australians being worse-off.

November 9, 2022

Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence showing the harm of ‘gambling style’ tactics used in some games, this inquiry should consider the definition of ‘gambling service’ to capture online gambling-like activities such as simulated gambling in games like loot boxes.

November 25, 2022

Submission on Protections for consumers of Distributed Energy Resources: Consultation paper

The current consumer protection framework is not fit for purpose to support consumers with distributed energy resources (DER). The regulatory framework should center consumer outcomes to ensure that as novel products and services are introduced consumers have strong protections in place.

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December 16, 2022

SA review of residential tenancies act

More Australians are renting and for longer. Rental reform is required to ensure that people who rent have adequate protections, access to redress, and safe, energy efficient and healthy homes. The Consumer Policy Research Centre (CPRC) has previously conducted research on renters’ experiences as well as extensive research on privacy and data protection that is relevant to renting.

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