Reimagining markets to create a better future for all consumers.
About us
At CPRC we’re committed to doing things differently through our research. We listen to the expectations, hopes and experiences of consumers around Victoria and Australia. We amplify the bright ideas of consumers, leading thinkers, and bold advocates. We analyse public policy and business practices to identify the gaps, the leading practices, and opportunities for change.
Most importantly, we facilitate conversations that matter to build a stronger shared understanding across government, industry and the community sector about ways to improve the lives and welfare of consumers.
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Our services
Research
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Education and Training
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Events
06 December 2022
Green Claims webinar
Join in the conversation as we discuss, what can we do to improve green claims for consumers? Consumers are surrounded by sustainable...
Register now27 September 2022
Imagening an unfair trading prohibition
Australian laws fail to protect consumers from unfair practices. This event will ask, how would a general law against unfair practices work?…
Access recording08 June 2022
Duped by Design
CPRC webinar provides an insight into the types of dark patterns being used in Australia and the harms these deceptive designs can cause–…
Access recording29 July 2021
Building Markets That Work for People
CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…
Access recordingCOVID-19 and consumers: From crisis to recovery
Consumer trust and confidence is critical to economic recovery. We are tracking the experience, behaviours, expectations and challenges of Australian consumers every month from May to October. Our Consumers and COVID-19 report explores the consumer protections introduced internationally and locally, emerging and amplified vulnerabilities across the community, and the building blocks for policymakers and businesses supporting consumers through to recovery.
