Consumer Policy Research Centre (CPRC) is an independent, not-for-profit, consumer think-tank. We collaborate with policymakers, regulators, academia, industry, and the community sector to develop and promote evidence-based public interest research that informs policy change to create fairer markets for Australians.
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Directly influenced policy changes at a state and national level
A strong history of independent research with over 130 reports and submissions
Businesses are removing harmful web designs thanks to our Australia-first research into dark patterns
December 11, 2024
Renters deserve to live in a safe, healthy and energy efficient home, yet many Victorian renters face unsafe living conditions and excessive energy costs. In collaboration with Anika Legal, Consumer Action Law Centre, this research gives a clear picture of the problems Victorian renters face, based on interviews, surveys, and case studies.
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September 17, 2024
Many regulators in Australia a wealth of insights in the data they hold from consumer complaints or reports to achieve better regulatory outcomes, but often the information is not easily accessible or even made public.
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August 20, 2024
Subscribing is easy. It often takes seconds of our time. Frictionless processes mean that consumers can easily sign-up to streaming services, marketplace loyalty programs, health and fitness regimes. When a consumer no longer needs nor wants that subscription service however, the experience is often the inverse.
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