Reimagining markets to create a better future for all consumers.


About us

At CPRC we’re committed to doing things differently through our research. We listen to the expectations, hopes and experiences of consumers around Victoria and Australia. We amplify the bright ideas of consumers, leading thinkers, and bold advocates. We analyse public policy and business practices to identify the gaps, the leading practices, and opportunities for change.

Most importantly, we facilitate conversations that matter to build a stronger shared understanding across government, industry and the community sector about ways to improve the lives and welfare of consumers.

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See all our latest publications

Rising rates, falling financial wellbeing: the impact of housing stress on Victorians

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Submission: SA review of residential tenancies act

More Australians are renting and for longer. Rental reform is...
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The consumer experience of green claims in Australia

The consumer experience of green claims in Australia Online and...
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Submission on Protections for consumers of Distributed Energy Resources: Consultation paper

The current consumer protection framework is not fit for purpose...
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The barriers and potential enablers of electric vehicle uptake in Australia

The barriers and potential enablers of electric vehicle uptake in...
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Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence...
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Submission – Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022

CPRC generally supports the proposed amendments in Privacy Legislation Amendment...
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Mind the Gap

Mind the Gap Identifying the gap between energy concession eligibility...
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Aboriginal private rental access in Victoria: “excluded from the start”

The Aboriginal Private Rental Access Project (APRAP) seeks to address...
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Submission to the Productivity Commission: Australia’s Data and Digital Dividend

Innovation in data and digital services is not an end...
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How Australia can stop unfair business practices

How Australia can stop unfair business practices Unfair business practices...
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Submission to ACCC: Digital Platform Services Inquiry on social media services

CPRC supports ACCC’s consideration of the impacts of social media...
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Submission to Treasury Laws Amendment (Competition and Consumer Reforms No. 1) Bill 2022: More competition, better prices

The level of penalties in the competition and consumer law...
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Australian consumers in their own words

CPRC's research report Australian consumers in their own words examines...
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Duped by design – Manipulative online design: Dark patterns in Australia

CPRC's research report Duped by design explores ten types of...
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Submission: Positioning Australia as a leader in digital economy regulation – Issues Paper

In its submission to the Department of Prime Minister and...
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Submission: Statutory Review of the Consumer Data Right – Issues Paper

In its submission on the Statutory Review of the Consumer...
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From Search to Sale – Navigating the Victorian Property Market

CPRC's research report From Search to Sale: Navigating the Victorian...
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Consumer Data Right Report 4: My Data, My Choices

Consumers need simple and reliable ways to make their data...
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Submission to ACCC: Digital Platform Services Inquiry on updating consumer law for digital platform services

In its submission to the ACCC’s Digital Platform Services inquiry...
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Our services


We believe good policy and program design begins with a solid evidence base of consumer experiences, the latest insights and research from home and abroad, and extensive knowledge of the current policy framework. We provide research services to government and regulatory bodies that want to design and operate effective consumer policy regimes that work in practice, not just in theory. Check out examples of past projects and get in touch to see how we can work together.
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Education and Training

We design and deliver consumer and community sector education and training programs to empower consumers to act on their rights. Co-designed with community workers and consumers, our Energy Simplified program is supported by a range of energy information materials, including fact sheets, explainer videos and posters. We’ve gone virtual in 2020 with webinars helping Victorians take control of their energy bills.
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06 December 2022

Green Claims webinar

Join in the conversation as we discuss, what can we do to improve green claims for consumers? Consumers are surrounded by sustainable...

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27 September 2022

Imagening an unfair trading prohibition

Australian laws fail to protect consumers from unfair practices. This event will ask, how would a general law against unfair practices work?…

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08 June 2022

Duped by Design

CPRC webinar provides an insight into the types of dark patterns being used in Australia and the harms these deceptive designs can cause–…

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29 July 2021

Building Markets That Work for People

CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…

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Consumer trust and confidence is critical to economic recovery. We are tracking the experience, behaviours, expectations and challenges of Australian consumers every month from May to October. Our Consumers and COVID-19 report explores the consumer protections introduced internationally and locally, emerging and amplified vulnerabilities across the community, and the building blocks for policymakers and businesses supporting consumers through to recovery.

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