Reimagining markets to create a better future for all consumers.

COVID-19 and Consumers: From Crisis to Recovery

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All Publications

Current Projects

COVID-19 and Consumers: key insights series – CALD consumers

Current Projects

Unfair Trading Practices in Digital Market: Evidence and Regulatory Gaps

Past Projects

New research finds Australian consumers want more control over their personal information and expect fair treatment

Past Projects

Picking Peaches: Service quality in the Victorian energy market

Community of Changemakers

Building Markets That Work for People

Data (R)Evolution

The Renter’s Journey Forum

Presentation to Euroconsumers International Forum

Our Services


We believe good policy and program design begins with a solid evidence base of consumer experiences, the latest insights and research from home and abroad, and extensive knowledge of the current policy framework. We provide research services to government and regulatory bodies that want to design and operate effective consumer policy regimes that work in practice, not just in theory. Check out examples of past projects and get in touch to see how we can work together.

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Education and Training

We design and deliver consumer and community sector education and training programs to empower consumers to act on their rights. Co-designed with community workers and consumers, our Energy Simplified program is supported by a range of energy information materials, including fact sheets, explainer videos and posters. We’ve gone virtual in 2020 with webinars helping Victorians take control of their energy bills.

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About Us

At CPRC we’re committed to doing things differently through our research. We listen to the expectations, hopes and experiences of consumers around Victoria and Australia. We amplify the bright ideas of consumers, leading thinkers, and bold advocates. We analyse public policy and business practices to identify the gaps, the leading practices, and opportunities for change.

Most importantly, we facilitate conversations that matter to build a stronger shared understanding across government, industry and the community sector about ways to improve the lives and welfare of consumers.
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