Reimagining markets to create a better future for all consumers.

 

Consumer trust and confidence is critical to economic recovery. We are tracking the experience, behaviours, expectations and challenges of Australian consumers every month from May to October. Our Consumers and COVID-19 report explores the consumer protections introduced internationally and locally, emerging and amplified vulnerabilities across the community, and the building blocks for policymakers and businesses supporting consumers through to recovery.


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Latest publications


Australian consumers in their own words

CPRC's research report Australian consumers in their own words examines...
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Duped by design – Manipulative online design: Dark patterns in Australia

CPRC's research report Duped by design explores ten types of...
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From Search to Sale – Navigating the Victorian Property Market

CPRC's research report From Search to Sale: Navigating the Victorian...
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Consumer Data Right Report 4: My Data, My Choices

Consumers need simple and reliable ways to make their data...
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Submission to ACCC: Digital Platform Services Inquiry on updating consumer law for digital platform services

In its submission to the ACCC’s Digital Platform Services inquiry...
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Productivity Commission: Australia’s productivity performance – Call for submissions

CPRC believes that the Productivity Commission should take a broader...
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Submission to Social Housing Regulation Review

CPRC’s core research areas include‘ Markets that work for people’...
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ACCAN feedback on the Remaking the Telecommunications (Listed Infringement Notice Provisions) Declaration 2011

While the CPRC generally supports the proposed amendments in Privacy...
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Submission to the Treasury CRIS: Improving Consumer Guarantees and Supplier Indemnification Provisions under the Australian Consumer Law

Consumer Policy Research Centre submission to the Treasury Consultation Regulation Impact...
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Submission to OAIC – Review of the Privacy (Credit Reporting) Code 2014

CPRC calls for a clearer governance and effective regulation of...
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Submission to The Attorney-General’s Department – Privacy Act Review – Discussion Paper

CPRC welcomes the progress on the review of the Privacy...
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The Digital Checkout

Over the last three decades Australian consumers have progressively shifted...
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Submission to The Attorney-General’s Department: Online Privacy Bill

While the CPRC generally supports the proposed amendments in Privacy...
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Submission to the ESC on Payment Difficulty Framework implementation review

In our submission reviewing the implementation of the PDF we...
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Submission 2021 Regional Telecommunications Review

COVID-19 has demonstrated how essential telecommunications devices and services are...
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Towards a wellbeing approach to consumer policy in Australia

As the focus of policy makers shifts to rebuilding our...
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Submission on AER’s Better Bills Guideline

In developing its Better Bills guideline, CPRC encourages the AER...
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Submission to Treasury: Strengthening protections against unfair contract terms

CPRC supports the proposed amendments in Treasury Laws Amendment (Measures...
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CPRC submission to the Australian Communication and Media authority consultation on the Statement of expectations

CPRC welcomes the opportunity to provide a submission to the...
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Consumer insights series: Sector Scorecard

CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides...
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Events

29 July 2021

Building Markets That Work for People

CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…

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19 November 2019

Data (R)Evolution

Consumer data is a major input to production. Data R(E)volution brought together those working on the frontier of research, technology…

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25 February 2019

The Renter’s Journey Forum

Taking a consumer-centric approach to reform of the rental market is critical to overcoming long-standing power imbalances. This event brings…

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19 November 2019

Presentation to Euroconsumers International Forum

Digital innovation and effective regulation is a global challenge. CEO Lauren Solomon delivered an address to Consumer Power 2019 –…

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Our services

Research

We believe good policy and program design begins with a solid evidence base of consumer experiences, the latest insights and research from home and abroad, and extensive knowledge of the current policy framework. We provide research services to government and regulatory bodies that want to design and operate effective consumer policy regimes that work in practice, not just in theory. Check out examples of past projects and get in touch to see how we can work together.
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Education and Training

We design and deliver consumer and community sector education and training programs to empower consumers to act on their rights. Co-designed with community workers and consumers, our Energy Simplified program is supported by a range of energy information materials, including fact sheets, explainer videos and posters. We’ve gone virtual in 2020 with webinars helping Victorians take control of their energy bills.
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About us

At CPRC we’re committed to doing things differently through our research. We listen to the expectations, hopes and experiences of consumers around Victoria and Australia. We amplify the bright ideas of consumers, leading thinkers, and bold advocates. We analyse public policy and business practices to identify the gaps, the leading practices, and opportunities for change.

Most importantly, we facilitate conversations that matter to build a stronger shared understanding across government, industry and the community sector about ways to improve the lives and welfare of consumers.


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