Reimagining markets to create a better future for all consumers.
COVID-19 and consumers: From crisis to recovery
Consumer trust and confidence is critical to economic recovery. We are tracking the experience, behaviours, expectations and challenges of Australian consumers every month from May to October. Our Consumers and COVID-19 report explores the consumer protections introduced internationally and locally, emerging and amplified vulnerabilities across the community, and the building blocks for policymakers and businesses supporting consumers through to recovery.
Submission to ACCC: Digital Platform Services Inquiry on updating consumer law for digital platform services
ACCAN feedback on the Remaking the Telecommunications (Listed Infringement Notice Provisions) Declaration 2011
Submission to the Treasury CRIS: Improving Consumer Guarantees and Supplier Indemnification Provisions under the Australian Consumer Law
CPRC submission to the Australian Communication and Media authority consultation on the Statement of expectations
29 July 2021
Building Markets That Work for People
CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…Access recording
19 November 2019
Consumer data is a major input to production. Data R(E)volution brought together those working on the frontier of research, technology…Access recording
25 February 2019
The Renter’s Journey Forum
Taking a consumer-centric approach to reform of the rental market is critical to overcoming long-standing power imbalances. This event brings…Access recording
19 November 2019
Presentation to Euroconsumers International Forum
Digital innovation and effective regulation is a global challenge. CEO Lauren Solomon delivered an address to Consumer Power 2019 –…Access recording
Education and Training
At CPRC we’re committed to doing things differently through our research. We listen to the expectations, hopes and experiences of consumers around Victoria and Australia. We amplify the bright ideas of consumers, leading thinkers, and bold advocates. We analyse public policy and business practices to identify the gaps, the leading practices, and opportunities for change.
Most importantly, we facilitate conversations that matter to build a stronger shared understanding across government, industry and the community sector about ways to improve the lives and welfare of consumers.
Learn more about us