Reimagining markets to create a better future for all consumers.


About us

At CPRC we’re committed to doing things differently through our research. We listen to the expectations, hopes and experiences of consumers around Victoria and Australia. We amplify the bright ideas of consumers, leading thinkers, and bold advocates. We analyse public policy and business practices to identify the gaps, the leading practices, and opportunities for change.

Most importantly, we facilitate conversations that matter to build a stronger shared understanding across government, industry and the community sector about ways to improve the lives and welfare of consumers.

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See all our latest publications

Consumer issues in Victoria

Victorian Consumer Survey Problems, complaints and resolutions CPRC surveyed Victorians...
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Submission to the Productivity Commission’s Philanthropy Inquiry

Getting the settings right for philanthropy will make Australia a...
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Submission to Select Committee into the Provision of and Access to Dental Services in Australia

CPRC’s forthcoming research report drawing from CPRC’s Victorian Consumer Survey...
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Submission to the Attorney-General: Privacy Act Review Report

It’s time to introduce privacy laws that work to actively...
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Not a fair trade – consumer views on how businesses use their data

Not a Fair Trade Consumer views on how businesses use...
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Why businesses need to keep consumers safe and treat their data with care

In whose interest? Why businesses need to keep consumers safe...
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Submission to Australian Association of National Advertisers Environmental Claims Code

Consumers are frequently being shown green claims online and off....
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Submission to Designing ReMade in Australia Discussion paper

Encouraging greater uptake of recycling and the creation of a...
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Submission to Treasury consultation on Climate-related financial disclosure

Consistent disclosure of climate related risks is an important step...
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Submission to AEMC Unlocking Customer Energy Resources benefit

Consumer protections for the provision of distributed or consumer energy...
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Joint submission – AER Review of consumer protections for future energy services

In this joint submission with Combined Pensioners & Superannuants Association...
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CPRC submission to National Energy Performance Strategy

Improving the energy efficiency of Australia’s residential buildings will deliver...
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Buy Now, Pain Later – The experience of Victorian consumers with Buy Now, Pay Later loans

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Rising rates, falling financial wellbeing: the impact of housing stress on Victorians

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Submission: SA review of residential tenancies act

More Australians are renting and for longer. Rental reform is...
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The consumer experience of green claims in Australia

The consumer experience of green claims in Australia Online and...
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Submission on Protections for consumers of Distributed Energy Resources: Consultation paper

The current consumer protection framework is not fit for purpose...
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The barriers and potential enablers of electric vehicle uptake in Australia

The barriers and potential enablers of electric vehicle uptake in...
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Submission on loot boxes – Parliamentary Inquiry into online gambling and its impacts on those experiencing gambling harm

Given the growing importance of the gaming sector and evidence...
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Submission – Privacy Legislation Amendment (Enforcement and Other Measures) Bill 2022

CPRC generally supports the proposed amendments in Privacy Legislation Amendment...
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Our services

Research services

We believe good policy and program design begins with a solid evidence base of consumer experiences, the latest insights and research from home and abroad, and extensive knowledge of the current policy framework. We provide research services to government and regulatory bodies that want to design and operate effective consumer policy regimes that work in practice, not just in theory. Check out examples of past projects and get in touch to see how we can work together.
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Our Research

We work in multiple sectors conducting rigorous, consumer and policy research to identify and understand market failure and consumer harm, both within markets and across the economy. Our team draws on national and international perspectives and engagement. We often work in partnership with others, where working together we can create more significant change for consumers. Having identified issues and shared our insights, we collaborate on potential policy solutions in an open way, building momentum for change.
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06 December 2022

Green Claims webinar

Join in the conversation as we discuss, what can we do to improve green claims for consumers? Consumers are surrounded by sustainable...

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27 September 2022

Imagening an unfair trading prohibition

Australian laws fail to protect consumers from unfair practices. This event will ask, how would a general law against unfair practices work?…

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08 June 2022

Duped by Design

CPRC webinar provides an insight into the types of dark patterns being used in Australia and the harms these deceptive designs can cause–…

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29 July 2021

Building Markets That Work for People

CPRC’s first virtual event with The Wheeler Centre hosted leading advocates, researchers, and regulators exploring the experience of older consumers…

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Consumer trust and confidence is critical to economic recovery. We are tracking the experience, behaviours, expectations and challenges of Australian consumers every month from May to October. Our Consumers and COVID-19 report explores the consumer protections introduced internationally and locally, emerging and amplified vulnerabilities across the community, and the building blocks for policymakers and businesses supporting consumers through to recovery.

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