Media Hub

October 31, 2022

Energy Concessions Failing to Reach Low-income Australians

At least 1 in 5 eligible low-income households in the National Energy Market are not receiving their energy concession, a new report from the Consumer Policy Research Centre (CPRC) has found.

Learn more right arrow

September 27, 2022

Unfair Business Practices Stopped in EU but not Australia

New report shows why Australians needs stronger consumer protections.

Learn more right arrow

June 08, 2022

New Protections Needed to Stop Online Designs that Hurt Consumers

New research shows 83% of Australians have experienced negative consequences from dark patterns.

Learn more right arrow

May 14, 2022

10 Ideas to Make the Painful Property Purchase Process Easier

A consumer think tank released a report with ten ideas to make the process of buying a home easier for Victorians. The report from the Consumer Policy Research Centre (CPRC) has found that people buying a home do not have access to accurate information about the price and quality of a property before they buy.

Learn more right arrow

December 16, 2021

Stuck in the 90’s: Our Analogue Consumer Laws Need an Overhaul for the Digital Checkout Age

With the COVID-19 pandemic sharply accelerating the trend toward more online and digital shopping, Australia’s only consumer-focused think tank, the Consumer Policy Research Centre, has taken a stark look at the differences between the consumer experience at the checkout today and in the 1990s.

Learn more right arrow

November 17, 2021

Taking a Wellbeing Approach to a Consumer Index

In an Australian first, the Consumer Policy Research Centre - Australia’s only consumer-focused think tank – is kicking off a research series to support the development of an Index to measure how well markets are working when it comes to the wellbeing of Australian consumers.

Learn more right arrow

September 21, 2021

Telcos and Credit Providers Fail Consumers During COVID-19, says New Scorecard

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard developed by Consumer Policy Research Centre and Roy Morgan.

Learn more right arrow

December 01, 2020

Consumer Groups Call for Radical Overhaul of Privacy Laws

Consumer groups call for radical overhaul of privacy laws.

Learn more right arrow

November 26, 2020

Young People Wading in Sea of Debt as they Bear the Brunt of COVID-19

Consumer data released by the Consumer Policy Research Centre (CPRC) reveals growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19. After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get by, including a growing reliance on loans and credit card/buy-now-pay-later services, borrowing from family and friends, and drawing down on limited available capital. The numbers of young people seeking payment assistance and missing basic household bill payments are on the rise.

Learn more right arrow

September 21, 2020

Telco Woes Plague Nation – Australians Living with Disability Experiencing Worst Service from Providers during COVID Stress

For the fourth month running in the Consumer Policy Research Centre nationwide research initiative, consumers have reported telecommunications providers as delivering the worst customer service of all essential service providers.

Learn more right arrow

August 18, 2020

Young People Facing Debt Tsunami as they Borrow From their Future to Make Ends Meet

New consumer data released by the Consumer Policy Research Centre (CPRC) investigates the experience of consumers during the three months from May to July and raises serious alarms about the debt tsunami facing young people (18-34) as they try to make ends meet during COVID-19.

Learn more right arrow

August 11, 2020

Help Extended to Regional Victorians to Take Control of Energy Bills

With 1 in 3 Victorians concerned about energy bills, support is on the way for regional consumers to access their rights and reduce their costs.

Learn more right arrow

Newsletter sign-up

This field is for validation purposes and should be left unchanged.
Skip to content