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February 02, 2023

Buy Now, Pay later Leaving Victorian Families in Financial Pain

A recent survey on Victorian consumers shows families make up a significant proportion of Buy Now, Pay Later (BNPL) users, and shows some BNPL users take out as many as 10 loans at time, leaving them in financial stress now and later.

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December 21, 2022

Cost of Living Draining Savings For Victorians

Both renters and mortgaged homeowners in Victoria are dipping into savings, borrowing money from friends and are more likely to be delaying health care, new data from the Consumer Policy Research Centre (CPRC) shows.

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December 01, 2022

It’s Not Easy Being Green for Consumers

New research finds Australians doubt the authenticity of environmental claims — with good reason.

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October 31, 2022

Energy Concessions Failing to Reach Low-income Australians

At least 1 in 5 eligible low-income households in the National Energy Market are not receiving their energy concession, a new report from the Consumer Policy Research Centre (CPRC) has found.

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September 27, 2022

Unfair Business Practices Stopped in EU but not Australia

New report shows why Australians needs stronger consumer protections.

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June 08, 2022

New Protections Needed to Stop Online Designs that Hurt Consumers

New research shows 83% of Australians have experienced negative consequences from dark patterns.

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May 14, 2022

10 Ideas to Make the Painful Property Purchase Process Easier

A consumer think tank released a report with ten ideas to make the process of buying a home easier for Victorians. The report from the Consumer Policy Research Centre (CPRC) has found that people buying a home do not have access to accurate information about the price and quality of a property before they buy.

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December 16, 2021

Stuck in the 90’s: Our Analogue Consumer Laws Need an Overhaul for the Digital Checkout Age

With the COVID-19 pandemic sharply accelerating the trend toward more online and digital shopping, Australia’s only consumer-focused think tank, the Consumer Policy Research Centre, has taken a stark look at the differences between the consumer experience at the checkout today and in the 1990s.

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November 17, 2021

Taking a Wellbeing Approach to a Consumer Index

In an Australian first, the Consumer Policy Research Centre - Australia’s only consumer-focused think tank – is kicking off a research series to support the development of an Index to measure how well markets are working when it comes to the wellbeing of Australian consumers.

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September 21, 2021

Telcos and Credit Providers Fail Consumers During COVID-19, says New Scorecard

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard developed by Consumer Policy Research Centre and Roy Morgan.

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December 01, 2020

Consumer Groups Call for Radical Overhaul of Privacy Laws

Consumer groups call for radical overhaul of privacy laws.

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November 26, 2020

Young People Wading in Sea of Debt as they Bear the Brunt of COVID-19

Consumer data released by the Consumer Policy Research Centre (CPRC) reveals growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19. After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get by, including a growing reliance on loans and credit card/buy-now-pay-later services, borrowing from family and friends, and drawing down on limited available capital. The numbers of young people seeking payment assistance and missing basic household bill payments are on the rise.

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