Telcos and Credit Providers Fail Consumers During COVID-19, says New Scorecard

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard developed by Consumer Policy Research Centre and Roy Morgan.

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Consumer Groups Call for Radical Overhaul of Privacy Laws

Consumer groups call for radical overhaul of privacy laws.

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Young People Wading in Sea of Debt as they Bear the Brunt of COVID-19

Consumer data released by the Consumer Policy Research Centre (CPRC) reveals growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19. After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get by, including a growing reliance on loans and credit card/buy-now-pay-later services, borrowing from family and friends, and drawing down on limited available capital. The numbers of young people seeking payment assistance and missing basic household bill payments are on the rise.

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Telco Woes Plague Nation – Australians Living with Disability Experiencing Worst Service from Providers during COVID Stress

For the fourth month running in the Consumer Policy Research Centre nationwide research initiative, consumers have reported telecommunications providers as delivering the worst customer service of all essential service providers.

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Young People Facing Debt Tsunami as they Borrow From their Future to Make Ends Meet

New consumer data released by the Consumer Policy Research Centre (CPRC) investigates the experience of consumers during the three months from May to July and raises serious alarms about the debt tsunami facing young people (18-34) as they try to make ends meet during COVID-19.

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Help Extended to Regional Victorians to Take Control of Energy Bills

With 1 in 3 Victorians concerned about energy bills, support is on the way for regional consumers to access their rights and reduce their costs.

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Support and Resources to Manage Energy bills

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Support and Resources to Manage Energy Bills as Consumers Spend More Time at Home and Face Sky-Rocketing Utility Bills

With 2 in 3 Australians already experiencing some level of financial stress, the knock-on effects of COVID-19 will expose many more Victorians to financial vulnerability.

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Older Australians Left Abandoned and Confused by Home Care System

The report from Consumer Policy Research Centre (CPRC) draws on research undertaken in partnership with University of South Australia (UniSA) which surveyed 502 Home Care Package (HCP) recipients across metropolitan Australia in June and July last year.

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CPRC Welcomes the ACCC Digital Platforms Inquiry Final Report

Consumer Policy Research Centre (CPRC) welcomes the release of the Australian Competition and Consumer Commission (ACCC) Digital Platforms Inquiry Final Report.

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Renters Must be at Centre of Reforms, CPRC Report Finds

Consumer Policy Research Centre (CPRC) released its latest research report – The Renter’s Journey – following the rental experiences of four key groups of renters: women aged 55 and over, low income families, newly arrived migrants and young renters.

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Consumers Need a Sunlight Remedy – We’re Still in the Dark When it Comes to Quality of Service

Australian consumers face an avalanche of information when attempting to make choices about our most essential product and service providers. Despite the information overload, we still don’t have reliable and widely-available access to one vital piece of information – will we receive good service?

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