Policy
Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
September 12, 2019
CPRC’s submission to the Australian Government consultation on the ACCC Digital Platforms Inquiry highlights an urgent need for reform to protect consumers.
June 4, 2019
We strongly support the development of an AI Ethics Framework in Australia in combination with strengthening laws and regulation to protect consumers.
May 22, 2019
A modern and integrated data policy framework would provide a better base from which to consider the optimal set of CDR rules for the banking sector.
May 22, 2019
CPRC strongly supports reform of the data protection, management and portability framework in Australia.
March 22, 2019
As noted in the Consultation Paper, the selection of energy data access model will affect the cost and operation of the Energy CDR system.
February 27, 2019
CPRC continued to highlight the benefit and need for the implementation of an economy-wide data protection and management framework in Australia alongside the introduction of the CDR.
February 14, 2019
CPRC noted the lack of an integrated framework for consumer data management and regulation in Australia and recommends a full and thorough economy-wide review of our data governance framework.
February 4, 2019
CPRC strongly encouraged the ESC to introduce unique plan IDs on consumer factsheets, and be recognised by call centre staff to reduce consumer confusion.
January 20, 2019
CPRC noted the information asymmetry consumers face in choosing between providers, outlining the significant additional costs borne by consumers choosing poorly performing providers.
December 18, 2018
CPRC recommended the ACCC to consider measuring and disclosing information about the service quality of retail energy businesses as a “sunlight remedy” to improve the efficacy of the market for consumers.
November 29, 2018
CPRC recommended the Energy Security Board (ESB) consider measuring and disclosing information about the service quality of retail energy businesses as a “sunlight remedy” to improve the efficacy of the market for consumers.
October 24, 2018
CPRC recommended the Royal Commission give regard to our Five Preconditions of Effective Consumer Engagement report in developing recommendations. CPRC also recommended a consumer facing measure might provide a useful tool to help rebuild accountability to consumers and trust in the banking and financial sector in light of the findings of the Financial Services Royal Commission.
Sign up to receive the CPRC email newsletter
