February 06, 2024

IS IT LIVEABLE?
A MYSTERY SHOP OF PRIVATE RENTAL PROPERTIES

Are private rental properties safe, clean and liveable?.

CPRC and Tenants Victoria conducted a mystery shop of 100 rental properties in Victoria. While many properties met the minimum standards, issues such as maintenance, visible mould, and lack of window coverings were associated with poorly maintained affordable properties.

This report:

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Key findings

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While most properties met all the minimum standards 

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9 of the properties we viewed had visible mould
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10 of the properties failed to provide adequate window coverings
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15 of the properties failed to meet the standards for heating
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26 of the properties did not meet good practice for smoke alarm placement

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Half of all agents could not provide information on the compliance and safety of the property to prospective renters

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28% of the properties had maintenance issues, with these issues more common in lower cost properties.

Recommendations

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Clear guidance about legal obligations
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Monitoring and enforcement priorities in the private rental market
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Legal reform to improve information provision
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Role for industry leadership to improve good practices
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Improved standards to make homes more liveable
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Improved standards to make homes safer
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Scope for further research

Where to from here?

CPRC welcomes the opportunity to work further on this issue with government, regulators, policy makers, academia and the community sector. 

If you are in one the above groups and would like a one-on-one briefing for your organisation contact our team now.

Links

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