August 18, 2025
While residential parks offer community and security benefits for older Victorians, our research reveals significant challenges with transparency, fees, and complaint handling. Completed in partnership with the Commissioner for Residential Tenancies, this report explores:
A summary of research findings and recommendations
Download comprehensive breakdown of the recommendations, plus an analysis of contracts between residential park operators and residents in Victoria here:
Download Recommendations
Download Contract Review
Download the detailed research insights from both residents and operators, here:
65% of residents are satisfied with living in their park, with many enjoying the community feel, security, and easy living.
41% report issues with park management
39% don’t like the site agreements and associated costs.
57% Residents were concerned about site fees
52% Residents were concerned about exit fees/DMFs
80% Residents needed help understanding their site agreement
Only 16% Residents received a site condition report before purchase
85% Operators very satisfied with maintenance
23% Residents very satisfied with maintenance
Our research shows the need for a comprehensive reform package to better protect residents and set clear expectations for industry.
CPRC welcomes the opportunity to work further on this issue with government, regulators, policy makers, academics and the residential parks sector.
If you are in one of the above groups and would like a one-on-one briefing for your organisation, contact our team today.
This report was completed in partnership with the Commissioner for Residential Tenancies for the Victorian Government.
January 20, 2020
Affordable, effective and quality care is essential to Australia’s ageing population and the growing number of older people choosing to age in place. The sector has seen a range of reforms in response to the Productivity Commission’s 2013 report, Caring for Older Australians. As a result of the Living Longer Living Better and Increasing Choice in Home Care reforms, home care is now assigned directly to the individual with the intent of enabling Home Care Package (HCP) recipients to control and better manage their own care, a Consumer Directed Care (CDC) model.
February 06, 2024
CPRC and Tenants Victoria conducted a mystery shop of 100 rental properties in Victoria. While many properties met the minimum standards, issues such as maintenance, visible mould, and lack of window coverings were associated with poorly maintained affordable properties
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