Policy
Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
November 7, 2024
This Briefing Note outlines the key findings of Stage B of a three-stage research study, exploring the experiences, perceptions, and behaviours of Australian consumers in relation to purchasing large household appliances in the context of a cost of living crisis and rising energy bills. We investigated consumer financial constraints and expectations for appliance energy-efficiency, durability, perspectives of repairability, and understanding of consumer rights.
June 7, 2024
Australia has a major gap in its consumer law compared to the EU – in Australia there is no ban on unfair business practices.1 The EU has had a ban on unfair practices since 2005, allowing it to stop instances where companies treat customers unfairly, beyond misleading or lying to them.
March 28, 2024
Each year, the Australian Bureau of Statistics (ABS) collects data from more than 20,000 Australians in relation to their experiences of different types of fraud, including scams.
December 20, 2023
Briefing note: Creating a fair, safe and sustainable tomorrow. This briefing note reflects on some of the major issues that were discussed at the Congress relating to, consumers and the digital economy, consumers and sustainability, cost of living and its impact on food and product safety
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