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Our submissions

Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.

March 20, 2024

Australian Association of National Advertisers (AANA) Environmental Claims Code: Exposure Draft

In this submission we discuss how elements of AANA’s commendable green code could be strengthened. The key issues we focus on include the need for consumers to have meaningful information to be able to make direct comparisons about the products and services being advertised to them, through setting specific expectations of advertisers with respect to communicating supporting evidence to consumers. We outline extensive problems with trustmarks and self-certification schemes, the influence of imagery, and vague and obscure language in advertising featuring green claims.

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December 23, 2023

Treasury – New designated complaints function

A designated complaints function recognises the value of complaints from organisations with strong connections to communities, who are able to identify consumer issues at an early stage. This submission outlines minor changes to the draft legislation and a suggested approach to designated complaints to get the best outcome from the new power:

November 28, 2023

Treasury: CRIS – Protecting consumers from unfair trade practices

An economy-wide prohibition on unfair trade practices is a vital addition to Australia’s consumer laws. There are a range of practices that cause consumer harm, and are detrimental to the competitive process, that are not currently unlawful. These practices have become more prevalent with the widespread uptake of online commerce, while also existing in the offline world.

July 20, 2018

Submission to the Productivity Commission’s Superannuation: Assessing Efficiency and Competitiveness Draft Inquiry Report

CPRC broadly supports many of the recommendations outlined by the Productivity Commission, particularly with regard to improving the conditions for consumer choice and decision-making in what is a particularly complex market. We strongly endorse the Productivity Commission’s consideration of the behavioural economics literature and position on rigorous consumer research and outcomes measurement.

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December 20, 2023

Briefing note: Creating a fair, safe and sustainable tomorrow

Briefing note: Creating a fair, safe and sustainable tomorrow. This briefing note reflects on some of the major issues that were discussed at the Congress relating to, consumers and the digital economy, consumers and sustainability, cost of living and its impact on food and product safety

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