Our submissions

Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.

March 20, 2024

Australian Association of National Advertisers (AANA) Environmental Claims Code: Exposure Draft

In this submission we discuss how elements of AANA’s commendable green code could be strengthened. The key issues we focus on include the need for consumers to have meaningful information to be able to make direct comparisons about the products and services being advertised to them, through setting specific expectations of advertisers with respect to communicating supporting evidence to consumers. We outline extensive problems with trustmarks and self-certification schemes, the influence of imagery, and vague and obscure language in advertising featuring green claims.

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January 15, 2024

Climate Active – program direction consultation

Many Australian consumers want to make purchases that support good environmental outcomes. However, it can be far too hard to identify what businesses are taking genuine environmental action. The Climate Active program can help organisations understand and reduce their carbon emissions, but it also plays an important role in providing information to consumers.

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March 22, 2024

A fair, accessible, affordable complaints process to support consumers in the transition to electric vehicles

For the electric vehicle market to work well for all Australians, there need to be easy ways to have problems with faulty cars fixed and clear penalties for companies that fail to repeatedly offer repairs, refunds or replacements as required under Australian Consumer Law (ACL). Our research shows that complaints handling is not working effectively for people with faulty Internal Combustion Engine (ICE) vehicles and there is a high risk that existing processes will also poorly serve people with EVs.

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December 1, 2023

Treasury – Sustainable Finance Strategy

This joint submission between CPRC and Super Consumers broadly supports the Treasury’s initiatives to engage the investment and finance sectors in the transition towards a more sustainable economy. However, a sustainable finance regulatory framework should not only work for consumers by preventing inherently deceptive ‘green’ claims, but also provide meaningful information about the genuine sustainability features of investment products.

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December 20, 2023

Briefing note: Creating a fair, safe and sustainable tomorrow

Briefing note: Creating a fair, safe and sustainable tomorrow. This briefing note reflects on some of the major issues that were discussed at the Congress relating to, consumers and the digital economy, consumers and sustainability, cost of living and its impact on food and product safety

July 30, 2021

Right to repair submission

CPRC’s submission on the Productivity Commissions draft Right to Repair report supports the proposed recommendations. However, we consider the recommendations in current form are piecemeal and lack a relevant underpinning economic framework necessary to develop a holistic regime to tackle the range of overlapping issues.

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