Policy
Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.
November 7, 2024
This Briefing Note outlines the key findings of Stage B of a three-stage research study, exploring the experiences, perceptions, and behaviours of Australian consumers in relation to purchasing large household appliances in the context of a cost of living crisis and rising energy bills. We investigated consumer financial constraints and expectations for appliance energy-efficiency, durability, perspectives of repairability, and understanding of consumer rights.
September 9, 2021
CPRC’s research continually confirms that consumers are overwhelmed with the explosion of data driven products and services. Information asymmetries, lack of accessible remedies and inadequate consumer protection frameworks, mean that while the choice of digital products and services has increased, frameworks to protect consumers in this booming digital environment have not adequately kept pace.
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