Our submissions

Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.

December 18, 2018

CPRC submission to the ACCC: Monitoring of Electricity Supply

CPRC recommended the ACCC to consider measuring and disclosing information about the service quality of retail energy businesses as a “sunlight remedy” to improve the efficacy of the market for consumers.

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November 29, 2018

CPRC submission to the Energy Security Board Consultation on Proposed Metrics for Strategic Energy Plan

CPRC recommended the Energy Security Board (ESB) consider measuring and disclosing information about the service quality of retail energy businesses as a “sunlight remedy” to improve the efficacy of the market for consumers.

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October 24, 2018

CPRC submission to the Financial Services Royal Commission

CPRC recommended the Royal Commission give regard to our Five Preconditions of Effective Consumer Engagement report in developing recommendations. CPRC also recommended a consumer facing measure might provide a useful tool to help rebuild accountability to consumers and trust in the banking and financial sector in light of the findings of the Financial Services Royal Commission.

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October 12, 2018

Submission to CDR Bill – Further Consultation and Designation Instrument for Open Banking

CPRC holds the view that the CDR should be renamed to the Data Portability/Transfer Right to more accurately reflect its functions; There is a signficant need for a whole-of-government approach to economy-wide data protection reform to address the risk of CDR data leakage outside the system; CDR data should be prevented from transfers to non-accredited third parties in the absence of reform to economy-wide data protection; Privacy by Design be embedded in the legislation by ensuring redundant data is deleted by default; Consumers should be provided with their CDR information for free without restrictions; Consumers should have access to profiling information/categories/scores observed or generated relating to them, and not limited to just accessing information that we observed or provided by the person; and, Legislating CDR participants to participate in a centralised dashboard would greatly assist consumers in managing their consent and data portability over time and especially as new sectors are brought into the CDR system.

October 12, 2018

Submission to ACCC CDR Rules Framework

CPRC continues to highlight the benefit and need for the implementation of economy-wide reforms in Australia alongside the introduction of the CDR.

October 2, 2018

Submission to AHRC Human Rights and Technology Consultation

Consumer data is a central research priority for CPRC due to the rapidly growing online marketplace, early adoption of digital technology by Australians, and the emerging benefits and risks to consumers of big data amalgamation.

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October 2, 2018

Submission to ESC’s New Requirements for Energy Bills

CPRC welcomes the introduction of the best offer entitlement to ensure consumers receive timely, simple information about alternative available products.

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September 27, 2018

Submission: United Nations Special Rapporteur on the right to privacy – Consultation on Gender Perspectives on Privacy

In this submission, CPRC provides an exploration of gender impacts of privacy as it relates to consumers. Australia is going through a period of significant policy reform relating to data including and not limited to the Treasury Laws Amendment (Consumer Data Right) Bill 2018 Data Sharing & Release Bill, and Digital Platform Inquiry. Therefore, it is opportune to reflect on privacy protection in Australia, in the context of an evolving global digital economy and international data protection laws, and the impact this may have on consumers.

September 7, 2018

Submission to Treasury Laws Amendment (CDR) Bill 2018: Exposure Draft

It is CPRC’s view that the CDR is a positive reform in the sense that it may – with appropriate protections – provide consumers with improved access to their data and give them power to direct the transfer of their data to a nominated accredited third-party.

August 8, 2018

Submission to new Australian Government Data Sharing and Release legislation – Issues paper

As a general observation in relation to current policy issues explored in this consultation, CPRC notes the current lack of consideration in the Issues Paper of the appropriate notice and consent standards for data sharing between entities, particularly if the data is identifiable or includes personal information of consumers of government services.

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