Media Hub
Uncategorized
March 01, 2020
A warm welcome to our new Reference Group for 2020: Delia Rickard (ACCC), Prof Allan Fels AO (University of Melbourne), Dr Manisha Amin (Centre for Inclusive Design), Kate Symons (Essential Services Commission), Philip Cullum, Margery Clark (ANZ), Drew MacRae (Financial Rights Legal Centre), and Gavin Dufty (St Vincent De Paul Society Victoria).
Uncategorized
February 26, 2020
Ensuring that consumers experiencing vulnerability are helped not hindered by business practice, policy and regulation is a long-standing challenge for all sectors. Our research for the Australian Energy Regulator (AER) explores leading approaches internationally, examples of initiatives working closer to home, and opportunities to take Australia towards fairer and more inclusive markets for all consumers.
Uncategorized
January 29, 2020
Consumer research centre releases latest report – Choosing care: the difficulties of navigating home care The report from Consumer Policy Research Centre (CPRC) draws on research undertaken in partnership with University of South Australia (UniSA) which surveyed 502 Home Care Package (HCP) recipients across metropolitan Australia in June and July last year.
Uncategorized
November 28, 2019
Everyone could use a little bit more knowledge and understanding when it comes to energy. I can hear the deep exhales already. But remember, nearly all of us have electricity and perhaps gas coming into our homes, powering our lives and allowing us to get on with the everyday. Even if we don’t have an energy bill in our name, we’re still likely to be paying towards one on a regular basis. So why not know the basics on how to minimise what we spend on these energy bills? After all, the money is better kept in your pocket.
Uncategorized
November 20, 2019
We were delighted and honoured to host the brilliant collective of over 100 minds that gathered both on and off stage for our second annual consumer data conference Data (R)Evolution on Tuesday 19 November 2019. Bringing together national and global perspectives from across sectors, the day kicked off with a keynote from ACCC Chair, Rod Sims and eSafety Commissioner, Julie Inman Grant on the emerging opportunities and challenges for policymakers and regulators.
Uncategorized
November 18, 2019
I would also like to begin by acknowledging that this meeting is being held on the traditional lands of the Wurundjeri people of the Kulin Nation. And I would like to pay my respects to their Elders past, present and emerging, and to Elders from other communities who may be here today. Aunty Joy, our team has been looking forward to hearing you share your wisdom again since our last conference in April. In the spirit of walking and working together, we’re so pleased to be hosting a discussion later today on Indigenous data sovereignty - ensuring people, and communities have more of a say in how data is used will be essential to a more inclusive future.
Uncategorized
August 18, 2019
Guest post by Dr Yvette Maker and Prof Jeannie Paterson, University of Melbourne Service providers’ poor conduct towards consumers with cognitive disabilities has been in the spotlight in recent months, with particularly troubling accounts emerging from the Royal Commission into Banking, the Energy and Water Ombudsman of Victoria and the Essential Services Commission. Legislation and guidelines offer some remedies for people who are experiencing financial hardship, or who have been subject to unconscionable conduct or other improper practices. These protections, while important, do not necessarily assist people with cognitive disabilities to find and sign up for the services they want and need. The best solution is not relief when something goes wrong, but better front-end processes in the first place.
Uncategorized
August 16, 2019
DELWP partners with CPRC and CISVic to launch innovative and accessible energy information program, equipping 600+ emergency relief workers in 30 locations state-wide
Uncategorized
July 26, 2019
CPRC CEO, Lauren Solomon highlighted the national and international significance of the report. The growing harms from the information and power imbalance between digital platforms and consumers requires a coordinated and significant policy response.
Uncategorized
July 23, 2019
CPRC CEO, Lauren Solomon's opening response at the 2019 University of Melbourne Digital Citizens Conference
Sign up to receive the CPRC email newsletter