Media Hub
Dark Patterns
December 22, 2022
The recent $245 million Federal Trade Commission settlement with Fortnite on alleged use of dark patterns is the wake-up call many consumer advocates have been anticipating worldwide.
Green Claims
December 12, 2022
Consumers shouldn’t be left feeling overwhelmed and unable to work out what is the right option because of poor quality and potentially misleading green claims.
Consumer Law
September 21, 2022
Often more than one tool or tradesperson is required to fix the many repairs that can go wrong in your home. You may need smaller tools for smaller problems, specialists for more complex problems and different materials to help repair what’s broken. The same approach applies to how we keep our markets fair and safe.
Data
December 17, 2021
2020 has been a year like no other. The COVID-19 pandemic and associated health measures have affected us all, be it directly or through our families and friends and across our communities. COVID-19 has also affected our experiences as consumers in some way, shape or form – be it the impacts of product shortages, higher prices and cancellations; increased reliance on essential services like energy and telco; being forced to take on debt to manage losses of income; or the increased use of online and data-driven technologies, products and services.
Energy Bills
December 16, 2021
Our amazing outreach team have been back out in the community supporting concession card holders to access the Victorian Government’s $250 Power Saving Bonus.
Telco
December 13, 2021
After a long 18 months in and out of COVID-19 lockdowns, all of us who working, schooling and simple existing at home have become intimately familiar with the quality and service of our telecommunications providers.
Consumer Index
December 13, 2021
There is a lot of talk from industry and governments about consumer-centred service and policy design, but we often lack the tools we need to do it well. When it comes to the expectations and experiences of Australian consumers on the things that really matter, we don’t have up-to-date and independent data that is gathered across all sectors.
December 02, 2021
As we enter the home stretch of 2021, our heads are down preparing CPRC’s response to the proposed Discussion Paper of the review of Australia’s Privacy Act 1988.
September 21, 2021
By delivering the joint worst customer experience overall these sectors have let down their customers when they most needed support. This highlights the need for increased consumer protections both during and beyond the pandemic. CPRC partnered with Roy Morgan Research to understand the impact of COVID-19 on consumers across several key industry sectors:
April 08, 2021
An on the ground insight from our Education and Training Manager Karl Baratt.
February 16, 2021
Op Ed by CPRC CEO, Lauren Solomon, in 'The Canberra Times'
CPRC News
February 10, 2021
Great news about the arrival of COVID Vaccine in Australia and we, at CPRC, hope to bring in big news on our work in the coming months. A few staff changes, a structure tweak, but always more research and policy on Consumer Wellbeing + Technology Transformation. We will keep you updated.
Sign up to receive the CPRC email newsletter
