Our submissions

Engaged in multiple sectors, our team conducts rigorous consumer and policy research to uncover market failures and consumer harm. We actively collaborate with partners, leveraging national and international perspectives to identify and understand issues within markets. By openly sharing insights, we contribute to the creation of impactful policy solutions, fostering momentum for positive change and advocating for consumer welfare.

February 16, 2021

Submission on the National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020

CPRC’s submission outlines our position opposing the proposed amendments to responsible lending laws. Our COVID-19 research found a growing proportion of consumers have taken out a new loan or refinanced an existing debt during the COVID pandemic, even with the existing responsible lending laws.

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June 2, 2021

CPRC Submission on CDR Rules – Joint Accounts and Peer-to-Peer in Energy

CPRC’s submission outlines our position opposing the proposed default approach to joint accounts and raising questions about the proposed peer-to-peer structure for energy markets.

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June 11, 2021

Submission on the Exposure Draft of the Competition and Consumer (Industry Codes – Unit Pricing) Regulations 2021 and the Outcomes of the Review of the Unit Pricing Code of Conduct

CPRC welcomes Treasury’s decision to remaking of Retail Grocery Industry Code of Conduct rather than allowing the code to sunset. However, we urge The Treasury to consider amending the code to improve its efficacy and consequently, outcomes for consumers.

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June 22, 2021

Submission to the ESC on their draft Consumer Vulnerability Strategy

CPRC strongly supports the approach, goals and initiatives outlined in the ESC’s draft Vulnerability Strategy. Drawing from on-the-ground insights from our outreach team, our submission strongly supports the initiatives for improve consumer facing information, to drive a culture shift through industry education and training, and a review of the PDF to ensure it delivers positive consumer outcomes for all Victorians.

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July 30, 2021

Right to repair submission

CPRC’s submission on the Productivity Commissions draft Right to Repair report supports the proposed recommendations. However, we consider the recommendations in current form are piecemeal and lack a relevant underpinning economic framework necessary to develop a holistic regime to tackle the range of overlapping issues.

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August 2, 2021

Submission to The Treasury’s Consumer Data Right Amendments (version 3)

CPRC urges Treasury to heed the concerns of consumer organisations and take appropriate steps to mitigate risks to consumers through the development of these rules to achieve what was originally intended for Consumer Data Right (CDR) – giving consumers greater control over their data.

August 18, 2021

Submission to ACCC: Digital Platform Services Inquiry – Online Marketplaces

CPRC submission to the ACCC’s Digital Platform Services Inquiry into general online marketplaces highlights our research insights on: consumer trends and risks affecting online retail marketplaces, impact of online reviews on consumer choice, collection and use of data in a digital environment, consumer experience in accessing remedies and resolving disputes.

August 26, 2021

Submission to Treasury: Consumer Data Right – Strategic Assessment

CPRC believes that while an economy-wide consumer data right strategy has the potential to bring benefits to all Australians, it’s development and implementation should be thoughtful and reflective of the needs of consumers. Appropriate steps need to be put into place to mitigate risks to consumers to achieve what was originally intended for Consumer Data Right (CDR) – giving consumers greater control over their data.

September 9, 2021

Submission to Home Affairs – Strengthening Australia’s Cyber Security Regulations and Incentives

CPRC’s research continually confirms that consumers are overwhelmed with the explosion of data driven products and services. Information asymmetries, lack of accessible remedies and inadequate consumer protection frameworks, mean that while the choice of digital products and services has increased, frameworks to protect consumers in this booming digital environment have not adequately kept pace.

September 23, 2021

CPRC submission to the Australian Communication and Media authority consultation on the Statement of expectations

CPRC makes a number of recommendations to ensure a market stewardship approach is taken to create a fair telecommunications sector for consumers experiencing vulnerability.

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