August 05, 2026
What do we do when our things don’t work?
This report presents the findings of the first Consumer Rights Confidence Index, the first study in a series where we benchmark and track consumer confidence with exercising their rights over time. The Consumer Rights Confidence Index 2026 surveyed over 2000 people in one of Australia’s largest consumer markets* and this benchmark enables us to track trends over time.
A summary of national insights is below.
*You can read the Victorian specific insights at cprc.org.au/confidenceindex26vic
Overall
Older consumers (boomers and pre-boomers)
Younger consumers (Generation Z)
People with disability also have a lower confidence score (55) and told us that cost factors were a major barrier to making a complaint.
63% of First Nations consumers experienced a breach of consumer guarantees or poor business practices overall (compared to 50% for others)
Interested in finding out more? An expert webinar on the Consumer Rights Confidence Index for policymakers is coming soon.
National insights from the Consumer Rights Confidence Index 2026.
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.
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