Research
Our team operates across various sectors, conducting thorough consumer and policy research to pinpoint market failures and consumer harm. Using both national and international perspectives, we engage in collaborative efforts to address identified issues and share insights openly. Through partnerships and open collaboration, we work towards creating impactful changes for consumers and contribute to the development of effective policy solutions.
July 27, 2018
Our research explores reforms internationally, current documented business practices and the implications for consumers, policymakers and regulators.
April 17, 2018
CPRC’s Five Preconditions of Effective Consumer Engagement report presents a conceptual framework to build consumer confidence and trust in markets and facilitate effective demand-side engagement.
April 01, 2017
This guide showcases practices that build customer trust, benefiting customers and retailers alike. These practices, and the principles that underpin them, represent high standards that industry can aspire to. Derived directly from on-the-ground retailer experience, they are also realistic and achievable.
