Research
Our team operates across various sectors, conducting thorough consumer and policy research to pinpoint market failures and consumer harm. Using both national and international perspectives, we engage in collaborative efforts to address identified issues and share insights openly. Through partnerships and open collaboration, we work towards creating impactful changes for consumers and contribute to the development of effective policy solutions.
April 28, 2022
This report, the fourth in the series, addresses the critical issue of consumer consent for the collection, use, and disclosure of CDR data as facilitated by the reform. It explores opportunities for CDR to be ‘doing consent well’, and highlights which of these are within the remit of the DSB. To support our recommendation for clearer articulation of consumer outcomes from CDR as a means for continuous improvement of the regime, the core of the report builds on indicators for effective consent identified in CPRC’s first report and provides preliminary modelling for a CDR consumer outcomes measurement framework.
December 16, 2021
Over the last three decades Australian consumers have progressively shifted towards the digital economy for the consumption of products and services and the past two years have only accelerated this shift. Accessing our basic needs and wants online is now very much part of our daily narrative as the digital economy continues to offer convenience, choice and access that is unparalleled to our online experiences before. But are our protections and safeguards keeping pace for consumers to confidently reap the benefits of this evolving environment?
October 20, 2021
As the focus of policy makers shifts to rebuilding our communities and economy, now is the time to focus on a wellbeing approach to market governance. Taking a strategic, positive, people-centred approach to better understanding, measuring and reporting on the things that enhance or detract from the wellbeing of Australians in essential service markets.
September 21, 2021
CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides a comparative ranking of key Australian essential services markets when it came to supporting consumers during the pandemic.
May 12, 2021
The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB). The reports will cover subjects identified by DSB, CPRC and consumer/community groups as being priority topics.
May 12, 2021
The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB), on subjects identified as being priority topics by DSB, CPRC, consumer advocates and community groups.
May 12, 2021
Understanding consumer vulnerability as a key to unlocking benefit from the Consumer Data Right
March 31, 2021
The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB). The reports will cover subjects identified by DSB, CPRC and consumer/community groups as being priority topics.
March 18, 2021
The Consumer Policy Research Centre (CPRC) is a strong supporter of an unfair trading practices prohibition being introduced in Australia. This reform would address a gap in the Australian Consumer Law (ACL) and we are pleased to contribute to the ongoing consideration of this matter by Ministers responsible for consumer affairs across Australia and New Zealand.
December 07, 2020
New research finds Australian consumers want more control over their personal information and expect fair treatment
August 30, 2020
Regulatory inquiries and Royal Commissions continue to identify poor practices by firms delivering essential and complex services, resulting in consumer detriment.
August 28, 2020
CPRC was engaged by the AER to investigate the emerging approaches to regulation and policy design for consumer vulnerability. Our report sets out opportunities for essential service market stewards to adopt a more inclusive approach to supporting all consumers.
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