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Connecting research to people

Our team operates across various sectors, conducting thorough consumer and policy research to pinpoint market failures and consumer harm. Using both national and international perspectives, we engage in collaborative efforts to address identified issues and share insights openly. Through partnerships and open collaboration, we work towards creating impactful changes for consumers and contribute to the development of effective policy solutions.

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October 20, 2021

Towards a Wellbeing Approach to Consumer Policy in Australia

As the focus of policy makers shifts to rebuilding our communities and economy, now is the time to focus on a wellbeing approach to market governance. Taking a strategic, positive, people-centred approach to better understanding, measuring and reporting on the things that enhance or detract from the wellbeing of Australians in essential service markets.

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September 21, 2021

Consumer Insights Series: Sector Scorecard

CPRC’s Sector Scorecard developed in partnership with Roy Morgan, provides a comparative ranking of key Australian essential services markets when it came to supporting consumers during the pandemic.

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May 12, 2021

Consumer Data Right Report 1: Stepping Towards Trust Consumer Experience, Consumer Data Standards, and the Consumer Data Right

The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB). The reports will cover subjects identified by DSB, CPRC and consumer/community groups as being priority topics.

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May 12, 2021

Consumer Data Right Report 2: Joint Accounts and the Consumer Data Right

The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB), on subjects identified as being priority topics by DSB, CPRC, consumer advocates and community groups.

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May 12, 2021

Consumer Data Right Report 3: Vulnerability, Capability, Opportunity

Understanding consumer vulnerability as a key to unlocking benefit from the Consumer Data Right

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March 31, 2021

COVID-19 and Consumers: Key Insights Series – CALD consumers

The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB). The reports will cover subjects identified by DSB, CPRC and consumer/community groups as being priority topics.

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March 18, 2021

Unfair Trading Practices in Digital Markets: Evidence and Regulatory Gaps

The Consumer Policy Research Centre (CPRC) is a strong supporter of an unfair trading practices prohibition being introduced in Australia. This reform would address a gap in the Australian Consumer Law (ACL) and we are pleased to contribute to the ongoing consideration of this matter by Ministers responsible for consumer affairs across Australia and New Zealand.

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December 07, 2020

CPRC 2020 Data and Technology Consumer Survey

New research finds Australian consumers want more control over their personal information and expect fair treatment

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August 30, 2020

Picking Peaches: Service Quality in the Victorian Energy Market

Regulatory inquiries and Royal Commissions continue to identify poor practices by firms delivering essential and complex services, resulting in consumer detriment.

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August 28, 2020

Exploring Regulatory Approaches to Consumer Vulnerability

CPRC was engaged by the AER to investigate the emerging approaches to regulation and policy design for consumer vulnerability. Our report sets out opportunities for essential service market stewards to adopt a more inclusive approach to supporting all consumers.

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July 07, 2020

The Experiences of Older Consumers: Towards Markets that Work for People

Led by CPRC Senior Research and Policy Manager, Ben Martin Hobbs and co-authored by CPRC Research and Policy Director, Emma O’Neill, the report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people. As we respond to COVID-19 and consider what recovery looks like for consumers, it’s a unique time for connecting, reflection, creative thinking and change.

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June 20, 2020

Consumers and COVID-19: From Crisis to Recovery

Our focus in this report is on the consumer policy dimensions of COVID-19, including access to essential products and services – encompassing energy, housing, telecommunications and financial services; access to important consumer protections; and the potential for greater harm when living our lives so pervasively online. However, given the scale and impact of COVID-19 as a health and economic event and its unprecedented impact on consumers, we have also taken a more holistic view of relevant policy issues at this time. At various points in this report we consider the interplay of consumer policy with issues of government income support and economic stimulus measures, and distributional fairness in the funding of consumer support.

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