Research
Our team operates across various sectors, conducting thorough consumer and policy research to pinpoint market failures and consumer harm. Using both national and international perspectives, we engage in collaborative efforts to address identified issues and share insights openly. Through partnerships and open collaboration, we work towards creating impactful changes for consumers and contribute to the development of effective policy solutions.
October 31, 2023
Faulty cars are far too common and disrupt too many lives. This report delves deep into the repercussions of faulty cars on individuals' lives, examines the legal pathways available for those seeking remedies and explores the experience of First Nations people.
June 01, 2023
CPRC surveyed Victorians to understand their experiences as consumers. We look at the problems they face, if they made a complaint and if their issue was resolved across a wide range of industries.
March 29, 2023
This working paper explores consumer sentiment on privacy practices and protections. CPRC conducted a nationally representative survey of 1,000 Australians on their views on how personal information is collected, shared and used by businesses.
March 16, 2023
Australia’s privacy laws rely on notification and consent as the primary means of protecting consumers. The onus is on consumers to navigate complex privacy protections in a continuously complex digital economy. It is time to consider reforms that hold businesses accountable for how they collect, share and use consumer data. It is time to give regulators the power to pause and assess data practices that are causing or likely to cause consumer harm.
January 19, 2023
Examining the impact of Buy now, pay later (BNPL) loans on Victorians during 2022, highlighting which groups were more likely to be using BNPL products, payment difficulties with BNPL products, and incidence of poor financial wellbeing of BNPL users.
December 22, 2022
This reports explores the cost of living and financial wellbeing during 2022, with a particular focus on renters and mortgaged homeowners given the rapid rise in interest rates.
December 19, 2022
This report explores the volume and types of green claims consumers see across social and mainstream media, and packaging and promotional material. It seeks to understand what type of green claims influences consumers and how often consumers act on green claims. It also identifies factors that influence consumers trust of green claims and what happens if consumers find out a business has engaged in greenwashing.
November 16, 2022
This working paper covers the barriers and enablers of elective vehicle uptake in Australia.
November 02, 2022
Identifying the gap between energy concessions eligibility and concessions received
October 19, 2022
The Aboriginal Private Rental Access Project (APRAP) seeks to address systemic problems and other access barriers Aboriginal people encounter in accessing private rental.
September 27, 2022
Unfair business practices cause consumer harm but currently, there’s a gap in our laws to effectively protect Australian consumers.
June 29, 2022
Speaking directly with consumers provides a better understanding of their lives, what matters to them and the challenges they face. This report describes how Australians feel when confronted with challenges in markets or harm caused by businesses.
Sign up to receive the CPRC email newsletter
